Job Description

Statement:

Are you a highly organized and detail-oriented professional with a knack for logistics and a passion for keeping things running smoothly? Keolis is seeking a dedicated Part-Time Dispatcher to join our team in Langley, BC. In this role, you'll be instrumental in coordinating transit operators and vehicles, ensuring reliable daily service, and acting as a vital communication link for our team and clients. If you thrive in a community transit service environment and are ready to contribute to a company committed to safety and environmental responsibility, we encourage you to apply!

Knowledge and Experience:

High school diploma or equivalent (minimum) Previous experience in a Dispatch role (asset) Administrative or office experience (preferred) Experience with electronic dispatch software (asset) Previous experience with Fleet Tracking software (asset) Solid knowledge of roads in Langley (preferred) Excellent phone and radio manner (preferred) Excellent at working with others and experience with many cultures (preferred) Emergency response experience (asset) First Aid Responder (asset) Previous experience working alongside a unionized workforce (preferred)

Skills:

Ability to remain composed and professional in high-pressure situations Excellent communication skills with strong attention to detail Strong organizational and time management abilities Work independently and prioritize workload Diplomacy and tact when handling customer and employee interactions Proficiency in Microsoft Word, Excel, and Outlook Use of Teams, email, and other software

Key Accountabilities:

Dispatch Operations and Coordination

Listening and responding to dispatch requests from transit operators Responding to sick book-offs and following procedures to fill vacant shifts Creating daily/weekly staffing schedules Assigning/reassigning buses to the schedule Answering the dispatch phone for inquiries from our client CMBC and Translink Receiving and responding to emergency assistance or service requests from dispatched resources Preparing daily operator work and run schedules, aligning with company and partner objectives Communicating effectively by providing clear and concise instructions, updates, and directions Advising personnel on route or traffic issues that may impact operations or customer service Relaying work orders, messages, and other communications using a variety of systems, including computer-aided dispatching equipment Utilizing various computer applications and databases to support dispatching operations Performing dispatch duties, as directed by the General Manager

Record Keeping and Administration

Assorted paperwork and data entry Ensuring compliance with laws, regulations, and company policies, completing necessary documentation Maintaining accurate dispatch files and records, including customer requests, service logs, payroll updates, expenses, and other dispatch-related documentation Ordering necessary materials and supplies for dispatch activities Assisting with day-to-day administrative tasks Retrieving Automatic Vehicle Location data & printing maps/detour notifications as needed Tracking vehicle mileage, fuel usage, repairs, and expenses, generating reports as required Backing up administrative tasks when needed such as payroll and data tracking/entry Addressing customer and staff concerns, answering questions and handling requests professionally

Wage: $26.00

Schedule:

Saturday and Sunday noon to 830 pm

Address:

20626 Mufford Cres #100

About Keolis:

Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western's Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.