Job Description

DispatcherAbout FleetOpticsRanked as one of Canadas Top Growing Companies for four consecutive years1, FleetOptics is a leading Canadian provider of final mile delivery in urban centres by providing timely service with a people-centered approach and innovative technology.1The Globe and Mails Report on Business - Canadas Top Growing Companies 2019, 2020, 2021, 2022Position SummaryAs the first line of leadership, the Dispatcher serves as the direct point of contact for the team of delivery drivers. The Dispatcher plays a key role in managing the day-to-day operational requirements of the business. The successful candidate will have exceptional communication skills to provide clear direction and guidance. The Dispatcher is the go to person to help minimize or remove barriers to support drivers in meeting on-time delivery service standards.Shifts:Monday to Friday1:30PM to 9:30PM*Weekend availability during busy seasonReports To: Operations ManagerJob Type:\xc2\xb7 Full-time, afternoons and occasional weekends\xc2\xb7 North York, ON\xc2\xb7 Operations DepartmentDuties and Responsibilities:\xc2\xb7 Lead a team of drivers who are responsible for following SOPs and delivery protocols\xc2\xb7 Provide coaching and dispatch support to a team of drivers\xc2\xb7 Assign routes, monitor routes, coordinate rescue plans as necessary\xc2\xb7 Enforce and advocate safe driving practices\xc2\xb7 Management of driver schedules\xc2\xb7 Compile daily, weekly, monthly reporting as necessary\xc2\xb7 Ensure vehicle inspection reports are precise and complete\xc2\xb7 Audit vehicles as necessary\xc2\xb7 Assist the Operations Manager as neededWhat you bring to the role:\xc2\xb7 Minimum one (1) year experience routing and dispatching a fleet of drivers\xc2\xb7 Minimum two (2) year experience in a customer service-oriented role\xc2\xb7 Excellent time management and organizational skills\xc2\xb7 Strong computer literacy required, particularly Microsoft Office/Excel\xc2\xb7 Post-secondary education in transportation, operations or logistics an asset\xc2\xb7 Previous experience with scheduling is an assetWhy FleetOptics?\xc2\xb7 A culture that is customer and people first\xc2\xb7 A culture where you are provided the opportunity to convert your ideas into successful innovations\xc2\xb7 An opportunity to learn, grow and thrive in a fast-paced environment\xc2\xb7 A diverse and inclusive work environment where your voice matters\xc2\xb7 Competitive salary and vacation benefits\xc2\xb7 Life insurance, disability, health spending account\xc2\xb7 Company-matched retirement savings plan\xc2\xb7 Annual performance bonusFleetOptics Inc is an equal opportunity employer who values diversity. FleetOptics provides accommodations for workers and candidates with disabilities. FleetOptics Inc will accommodate workers with disabilities up to the point of undue hardship.Job Type: Full-timeBenefits:

• Extended health care
• Life insurance
• Paid time off
• RRSP match

• Weekend availability

• transportation or logistics: 1 year (preferred)
• dispatching: 1 year (preferred)