Job Description

Dispatcher About FleetOptics Ranked as one of Canada\xe2\x80\x99s Top Growing Companies for four consecutive years1, FleetOptics is a leading Canadian provider of final mile delivery in urban centres by providing timely service with a people-centered approach and innovative technology. 1The Globe and Mail\xe2\x80\x99s Report on Business \xe2\x80\x93 Canada\xe2\x80\x99s Top Growing Companies 2019, 2020, 2021, 2022 Position Summary As the first line of leadership, the Dispatcher serves as the direct point of contact for the team of delivery drivers. The Dispatcher plays a key role in managing the day-to-day operational requirements of the business. The successful candidate will have exceptional communication skills to provide clear direction and guidance. The Dispatcher is the \xe2\x80\x9cgo to\xe2\x80\x9d person to help minimize or remove barriers to support drivers in meeting on-time delivery service standards. Shifts: Monday to Friday 1:30PM to 9:30PM *Weekend availability during busy season Reports To: Operations Manager Job Type: \xc2\xb7 Full-time, afternoons and occasional weekends \xc2\xb7 North York, ON \xc2\xb7 Operations Department Duties and Responsibilities: \xc2\xb7 Lead a team of drivers who are responsible for following SOPs and delivery protocols \xc2\xb7 Provide coaching and dispatch support to a team of drivers \xc2\xb7 Assign routes, monitor routes, coordinate rescue plans as necessary \xc2\xb7 Enforce and advocate safe driving practices \xc2\xb7 Management of driver schedules \xc2\xb7 Compile daily, weekly, monthly reporting as necessary \xc2\xb7 Ensure vehicle inspection reports are precise and complete \xc2\xb7 Audit vehicles as necessary \xc2\xb7 Assist the Operations Manager as needed What you bring to the role: \xc2\xb7 Minimum one (1) year experience routing and dispatching a fleet of drivers \xc2\xb7 Minimum two (2) year experience in a customer service-oriented role \xc2\xb7 Excellent time management and organizational skills \xc2\xb7 Strong computer literacy required, particularly Microsoft Office/Excel \xc2\xb7 Post-secondary education in transportation, operations or logistics an asset \xc2\xb7 Previous experience with scheduling is an asset Why FleetOptics? \xc2\xb7 A culture that is customer and people first \xc2\xb7 A culture where you are provided the opportunity to convert your ideas into successful innovations \xc2\xb7 An opportunity to learn, grow and thrive in a fast-paced environment \xc2\xb7 A diverse and inclusive work environment where your voice matters \xc2\xb7 Competitive salary and vacation benefits \xc2\xb7 Life insurance, disability, health spending account \xc2\xb7 Company-matched retirement savings plan \xc2\xb7 Annual performance bonus FleetOptics Inc is an equal opportunity employer who values diversity. FleetOptics provides accommodations for workers and candidates with disabilities. FleetOptics Inc will accommodate workers with disabilities up to the point of undue hardship. Job Type: Full-time Benefits:

• Extended health care
• Life insurance
• Paid time off
• RRSP match

• Weekend availability

• transportation or logistics: 1 year (preferred)
• dispatching: 1 year (preferred)