Dispatcher - Kingsway Mall Job in Paladin Security

Dispatcher Kingsway Mall

Edmonton, AB, CA, Canada

https://ca.mncjobz.com/company/paladin-security

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Job Description

Dispatcher - Kingsway Mall

Take incoming radio, phone and in-person calls, document details and escalate to proper resources Dispatch Security, Cleaning Services and Building Operators to calls as required Dispatch security services to critical facility issues, including medical, fire, and disturbances Provide detailed documentation of activity as called into the dispatch center into event logs Dispatching for emergency situations (EPS, EMS, EFD) Monitor CCTV and provide support to Security Agents responding to calls Oversee facility monitoring systems, and escalate when equipment signals an alarm Communicate and provide regular updates by email distribution groups for all events on the property Provide key access through key control system for employees and contractors Provide contractor sign in / sign out process; sign out equipment as needed to contractors Complete reports and provide information related to a site owned security equipment Contact tenants for critical property concerns related to their tenant space Obtain/file maintenance inspections and equipment audits from team members

Qualifications:

Strong written and verbal communication Strong interpersonal skills for contractor and customer interactions Computer literacy with multiple computer software programs Ability to prioritize work tasks Able to display objectivity and sound judgement Willingness/Ability to learn and retain large amounts of information Possess crisis management skills and work under stressful conditions Above-average observation skills Ability to follow policy and procedure Dependable and professional in all job functions * Prior experience in dispatching is an asset

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