Job Description

The

Dispatcher & Customer Service Specialist

plays a multi-functional role supporting key areas of operations in a long-haul transportation environment. This position supports the end-to-end movement of freight between Canada and the United States by facilitating effective communication, optimizing route and load efficiency, and delivering a high standard of customer support. The role plays a vital part in meeting service expectations, maintaining compliance, and contributing to the overall success of daily transportation operations.

Reports To

: Director of Fleet Operations.

Key Responsibilities

Act as a point of contact for customers, providing updates on shipment status, and updating delivery schedules. Manage customer inquiries with professionalism and ensure timely responses. Document all customer interactions in internal systems and escalate unresolved issues when necessary. Ensure high customer satisfaction through proactive communication and service excellence. Assign loads to drivers based on availability, location, hours of service, and delivery requirements. Communicate effectively with drivers regarding pick-up/drop-off instructions, route changes, or service issues. Monitor real-time truck movements and ensure schedule adherence. Handle unexpected events such as breakdowns, delays, or border crossing issues and respond with effective solutions. Collaborate with load planners to optimize trailer usage and lane efficiency between Canada and the U.S. Anticipate freight volumes and adjust planning accordingly to maximize driver productivity and minimize deadhead miles. Coordinate with customers and shippers to align freight bookings with equipment availability. Enter accurate and complete load details into the transportation management system.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Qualifications & Experience

High school diploma or equivalent; post-secondary education in logistics, business, or related field is preferred. Minimum 2 years of experience in transportation, logistics, or dispatch roles. Understanding of cross-border freight movement, customs processes, and compliance regulations. Strong communication and interpersonal skills. Proficiency in transportation management systems (e.g., TruckMate) and Microsoft Office tools. Ability to work under pressure, manage multiple tasks, and meet tight deadlines. Flexibility to work various shifts, including weekends if needed. Bilingual (English/French) or multilingual abilities are an asset.

Work Schedule

Sun 9am-6pm Mon 9am-6pm Tue 9am-6pm Wed 9am-6pm Thu 9am-6pm
Job Types: Full-time, Permanent

Pay: $44,000.00-$50,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care On-site parking
Work Location: In person