Job Description

Rosenau Transport Ltd is hiring! We are looking for an enthusiastic and experienced individual to join our team in a multifaceted Dispatch Support position in our Grande Prairie, AB Terminal

Rosenau Transport is now part of GLS Canada! This allows us to deliver exceptional transportation solutions nationwide. Join us as we embark on this exciting journey together!

We offer:

• Paid orientation & Training; paid time off!
• Lots of opportunities for career advancement!
• Overtime Available as Required

•Applicants with an Active Temporary Work Permit are eligible to apply and must present their passport and Social Insurance Number information during the interview process. •
•Preference for local candidates only. There is no relocation assistance provided for this role. This role does not qualify for an LMO under the Temporary Foreign Worker Program or Rural Stream program •

Shift and Training requirements
While training for dispatch coverage start time is:
7:00AM to 4:00PM Monday to Friday with some Saturdays as required.
While training for Office assistant/reception start time is:
930AM to 630PM Monday to Friday.
Once trained when not covering office start time 930AM to 630PM.

General Responsibilities:

• Answer phones and take customer service requests for all freight service.
• Administration of Freight Billing and Manifests
• Coordinate drivers so return trips are full.
• Contact drivers and customers to arrange pick up and delivery times.
• Data Entry in AS400, CLI systems;
• Communication and coordination with customers and driving staff;
• Working in a variety of different computer programs;
• Answering phones, logging incoming calls for pick up, perform general office duties,
• Answer inquiries, confirmation of CSR emails, phone calls and provide information to customers;
• Provide dispatch administrative support, communications to customers and company drivers as required
• Field customer complaints, identify the issues and work to resolve customer issues.- Other administrative duties to support efficient services for customers and terminal operations as directed.

Application Details :

•Only candidates with current class #5 license and 2 years dispatch/freight billing operations experience will be considered for this role.

•Applicants with an Active Temporary Work Permit are eligible to apply and must present their passport and Social Insurance Number information during the interview process. •
•Preference for local candidates only. There is no relocation assistance provided for this role. This role does not qualify for an LMO under the Temporary Foreign Worker Program or Rural Stream program •

All Employees are required to comply with all company and regulatory safety requirements. Each employee is responsible for their personal safety

Job Type: Full-time

Pay: $26.00-$27.00 per hour

Additional pay:

• Overtime pay

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off

Flexible language requirement:

• French not required

Ability to commute/relocate:

• Grande Prairie, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you willing to work Saturdays as required ?

Experience:

• Transportation / Logistics: 2 years (required)
• Office: 1 year (required)

Language:

• English proficiently (required)

Licence/Certification:

• Class 5 license and reliable personal transportation (required)

Location:

• Grande Prairie, AB (preferred)

Work Location: In person