Job Description

Why join this company?

Full time salaried position Growing company that offers you the opportunity be a leader in change Fun, family-oriented management staff
Responsibilities/Duties of a Dispatch Operator:

You will be providing route planning and instructions to your team and drivers. You will ensure paperwork matches for drivers, trucks and trailers based on loading requirements. You will need to update the computer system with any changes and be in communication with a team of dispatchers ensuring paperwork matches based upon loading requirements. Optimization of trailer loads will be required so strategy is key in this role. Forecasting and pre-planning for next days/week operation by having a strong daily plan. Schedule and dispatch drivers to pick up and deliver loads to and from customers Be the reliable point of contact for the drivers to successfully balance the driver's health and safety with customer requirements Assist in achieving the objectives of the pick-up and drop-off (P&D) operations, such as % on-time delivery, stops per hour Manage on time performance of deliveries Bring to the attention of the Driver/ Warehouse Management team any driver problems impacting the operation (P&D or Dock) Plan the P&D activities and staffing required to meet the objectives (and to advise the Driver Trainer of the requirements) Ensure drivers are made aware of all appointment deliveries, cash collects and C.O.D.'s Prioritize and assign pickups to drivers to ensure maximum efficiency Be familiar with all P&D routes and any problem areas Ensure all appointment freight is brought to the attention of the AM Dock Supervisor and is loaded in a way to ensure on time delivery Monitor and track all equipment as assigned or moved Perform driver checkout as required Assist drivers in resolving any conflicts in a professional manner Ensure all updates in our internal system are done in real time for statuses of all trucks and trailers. Any other related duties that are assigned
Qualifications of a Dispatch Operator:

Experience in transportation industry relating to highway dispatch Excellent customer service skills verbal and written in English language Proficiency with computer software programs. A personable approach and strong communication skills are required as you will be working with a small team of dispatchers, and management team to share ideas and information. Ability to lead your team of drivers and encourage and engage them in respectful manner. A great attitude and someone who really enjoys the role of dispatch is required for this position. Must have complete knowledge of software's such as MS OFFICE, LOADLINK, PCMILER, DAT, ETC.
You should be able to thrive in a fast-paced environment while keeping on task.

Criminal background check will be conducted upon hire.
Job Types: Full-time, Contract, Permanent
Contract length: 36 months

Pay: $45,000.00-$65,000.00 per year

Benefits:

On-site parking
Work Location: In person