Job Description

Our client, a dynamic and rapidly growing organization based in the North East of Calgary, is seeking a highly organized and proactive Dispatch & Logistics Administrator to join their collaborative team on an ongoing temporary basis. This is a unique opportunity to be part of a purpose-driven company that plays a critical role in providing safe and compassionate transportation services for students living with disabilities.
With a workplace culture centered on inclusion, safety, and service excellence, this role is ideal for someone who thrives in a fast-paced, front-facing environment and is passionate about making a daily impact in the lives of others. You'll be a key player in ensuring smooth office operations while supporting real-time logistics and dispatch needs for a highly coordinated field team.
Key Responsibilities:

• Monitor daily transportation routes in real time, ensuring schedule accuracy and on-time performance
• Provide immediate administrative support in the event of route delays, last-minute staffing changes, or service disruptions
• Serve as the first point of contact for incoming calls related to transportation updates, student concerns, or routing issues
• Coordinate and communicate route adjustments or incident details with families, schools, and internal teams
• Respond quickly and effectively to on-road incidents, including behavioral, medical, or mechanical emergencies
• Liaise with drivers and attendants to confirm shift changes and ensure all routes are adequately staffed
• Support the Operations team in tracking, logging, and resolving service incidents
• Maintain accurate records and contribute to incident reports and documentation
• Assist with general office tasks to ensure a smooth and supportive environment for both office and field staff

Qualifications:

• Previous experience in a dispatch, logistics, or emergency response role strongly preferred
• Strong communication skills with the ability to remain calm, clear, and professional in high-pressure situations
• High level of computer literacy and the ability to learn new dispatch and route tracking systems quickly
• Exceptional organizational and problem-solving skills with a proactive approach to challenges
• Demonstrated ability to work well in a team-focused, service-oriented environment
• Experience coordinating multiple priorities in a time-sensitive setting
• Background in transportation, education, emergency services, or community support roles is considered an asset
• Multilingual candidates and those with a background in inclusive service environments are encouraged to apply

This is a fantastic opportunity to join a Calgary-based organization making a real difference in the lives of families. If you're looking for a fast-paced administrative role where your work truly matters, apply now to become part of this dedicated and compassionate team.

Skills Required