Job Description

Dispatch Coordinator and Scheduler

Job Profile:

Position Summary





Reporting to the Operations Manager, the Dispatch Coordinator and Scheduler plays a key role in delivering safe, reliable, and efficient transit services. This position is responsible for coordinating operator scheduling, responding quickly to service disruptions or mechanical issues, managing daily dispatch activities, and ensuring fleet readiness in collaboration with internal teams, contractors, and Fleet Services. The role requires a balance of technical knowledge, strong organizational skills, and the ability to remain calm and professional in high-pressure situations. Acting as a central point of communication, the Dispatch Coordinator and Scheduler provides real-time support to Operators, communicates service information to staff and the public, and contributes to continuous improvement initiatives. Success in this role depends on being highly organized, adaptable, and skilled at building positive relationships while maintaining focus on operational excellence.





Responsibilities:




Provide clear direction and day-to-day operational support to a large team of Transit Operators, ensuring service delivery runs safely, reliably, and in alignment with organizational standards. Build strong working relationships with Operators, the Wash Crew, and internal teams to foster collaboration and teamwork. Coordinate and execute the dispatching and scheduling of Transit Operator shifts, as required, maintaining an up-to-date roster of driver availability and qualifications to support operational needs. Dispatch buses to assigned routes, create the nightly bus wash parking plan, and ensure all operational documentation is accurately maintained. Collaborate with fellow Dispatchers to ensure the accurate transfer of operational information between shifts, maintaining clear and up-to-date documentation of daily dispatch activities to support transparency and continuity. Monitor staffing levels and respond to unplanned manpower shortages by coordinating coverage and reallocating resources as needed. Provide on-call support to Operators and staff on a rotating basis, responding to operational issues outside of regular hours. In collaboration with the Maintenance Program Manager coordinate with TOB Fleet Services and mechanics to ensure timely availability of buses, including scheduling routine maintenance, coordinating outsourced repairs in Calgary, and organizing prompt responses to breakdowns such as arranging tow trucks, rescue buses, and replacements. Drive and swap buses as required to maintain service continuity and oversee the charging of electric buses during office hours. Communicate clearly and promptly with Operators and the public regarding schedule or route changes, ensuring information is distributed both internally and externally through the use of multiple channels such as social media, internal communication platforms (Humanity, Teams, etc.), to ensure staff and the public receive accurate and timely information. Submit driver-reported mechanical issues to the Maintenance Program Manager and TOB Fleet services through work orders and WhipAround. Review pre- and post-trip inspections to ensure compliance with regulations and safe fleet operation. Share feedback, areas for improvement, and information on operator performance with the Operations Manager and Manager, Safety & Training as required. Participate in operational and cross-departmental meetings and contribute to planning service adjustments or disruptions related to local events, construction, or road closures. Assist with troubleshooting of Intelligent Transportation Systems (ITS), including farebox issues, as required Manage the lost and found process by ensuring all items are logged, stored, and communicated in accordance with established procedures. Contribute to the development and implementation of policies, procedures, and operational best practices, liaising with management to support continuous improvement and achievement of organizational goals. Demonstrate tact, diplomacy, and professionalism when dealing with high-pressure or challenging situations. Remain calm and solution-focused when communicating both internally and externally. Exchange information with all Roam departments, Town of Banff Fleet Services, and various contractors as required. Other related duties as required.

Qualifications:

Education Requirement:


High School Diploma or GED is required Post-secondary education Transportation or a related field is an asset. An Alberta Class 1 or 2Q driver's license is required.




Experience:


2+ years' experience in a transit, transportation, or operations environment required. Experience with fleet scheduling, dispatching, and/or maintenance coordination is strongly preferred. Previous experience as a transit or bus operator, or in a supervisory capacity within transportation is considered an asset.




Knowledge, skills, and abilities:


Strong working knowledge of fleet equipment and mechanical operations. Proficiency in using transit, scheduling, and other software (e.g., Optibus, Humanity, Consat, Whip Around, social media) and Microsoft Office Suite; ability to quickly learn new technologies. Familiarity with Alberta transportation regulations, safety standards, and pre/post-trip inspection requirements. Excellent organizational and time management skills, with the ability to prioritize competing demands in a fast-paced environment. Exceptional problem-solving and decision-making skills, with the ability to think critically and respond effectively to operational challenges. Ability to remain calm, professional, and solution-focused under pressure or in high-stress situations. Tact and diplomacy in dealing with diverse stakeholders, including operators, colleagues, contractors, and the public. Skilled at building and maintaining strong working relationships across all levels of the organization. Clear and confident English communication skills, both verbal and written, with the ability to convey information accurately and professionally. Proven ability to work independently while also collaborating effectively as part of a team both internally and externally. Commitment to continuous improvement and adaptability in response to changing operational needs. Self-starter with the ability to work independently with minimal direction while also contributing effectively within a team environment. Strong attention to detail with a focus on accuracy in documentation and record keeping Adaptable and flexible to changing priorities and operational demands, including on-call and rotating schedules




Other Requirements/Conditions:



Must be legally entitled to work in Canada (proof will be required). Must pass police security clearance (proof will be required). Must be available to work on a rotating schedule, inclusive of weekends. Some on-call work is required.




Compensation/Benefits:


$73,500 to $82,000 per year Full-time (40 hours per week) Permanent Position $750 per year Health/Wellness Spending Account Manulife Extended Health Benefits Local Authorities Pension Plan (LAPP) Employee Family Assistance Plan (EFAP) 4 day work week (10 hour shifts) * Vacation starts at 3 weeks per year