Job Description

Mobilia Interiors Inc., a leader in contemporary home furnishings, is looking for a Dispatch agent, to join our team for a 6 month contract.
Reporting to the Director of Customer Experience, the Dispatch agent must communicate with customers to explain the delivery process, book the delivery date based on truck availability in the region, and collect when required outstanding monetary balances on clients’ invoices.
Working at Mobilia means being part of a friendly team in a welcoming environment, open to new ideas. It means being close to senior management and being part of a dynamic company that has been in existence for more than 50 years, growing and open to continuous training of its employees.
Roles and Responsibilities:

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• Ensure complete and precise comments pertaining to the client’s delivery experience are entered into Mobilia’s POS system for each delivery.
• Ensure that daily objectives given by the Director of Customer Experience are achieved and provide for explanation when they are not
• Ensure that communication with customer is done in Mobilia’s standards at all time
• Ensure that all delivery invoices are finalized daily and closed following a successful delivery completion.
• Provide support to drivers who encounter difficult situations in the customer home, resolving such events in a diplomatic manner and ensuring a positive client experience.
• Prepare home delivery truck routes in the Descartes TMS in a cost effective manner while attempting to accommodate customer preferences (as much as possible) for a specific delivery windows.

• 2-5 years experience in a similar role
• Customer oriented and a background in call center or customer service operations within a home delivery environment in the retail industry.
• Excellent knowledge of the Quebec and Ottawa regions and surrounding region(s) with experience in home delivery route creation in the Descartes transportation management system (an asset).
• Excellent communications skills: written and spoken
• Excellent problem solving skills, ability to multitask in a high energy environment
• Knowledge of furniture products and assembly (an asset)
• Knowledge of GERS/Red Prairie/JDA, Descartes TMS (or similar systems) and Office suite of products (an asset).

• Competitive salary
• Group Insurance
• Rigorous and structured training program
• Motivating environment
• Professional and passionate team

• A hybrid teleworking environment.
• Benefiting from joining our group RRSP program.
• The possibility of partial or full reimbursement for your tuition fees (for all educational programs with Mobilia career growth potential * special conditions apply).
• Up to 4 personal days each reference period (annualized as per hire date).
• Group benefits (long term, dental, vision, medical and paramedical); Mobilia pays 55%.
• Generous merchandise discount for yourself and your children/parents at all Mobilia stores.
• Free on-site parking, except for our Downtown location.
• Generous referral bonus for our employees referring candidates to work at Mobilia.
• Up to 120$ yearly reimbursement for safety shoes for all warehouse positions.
• But most importantly you will be working in a dynamic work environment with a strong team spirit.