Job Description

Position:

Disability Management Consultant

Job ID:

4464

Status:

Permanent Full-Time

Department:

People Safety

Program:

People Services

Role Level:

Professional Group (PG 09) $39.39 to $49.29

Site:

Hybrid (Flex First)

Posted:

September 11, 2025

Internal Deadline:

September 18, 2025


Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.


Our Mission:

A New Kind of Health Care for a Healthier Community

Our Values:

Compassion, Excellence, Courage

Our Goals:

Quality, Access, Sustainability

Our Enablers:

People, Education, Innovation, Research

At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!

Position Summary:

The Disability Management Consultant is a member of the People Safety team and is responsible for the proactive and expert management of WSIB, STD and LTD claims. This position collaborates with leaders and other key partners in injury and disability prevention, early intervention and return to work support. This position falls under our 'Flex First' remote hybrid working model, which allows for the flexibility of the right mix of in-office and remote work that suits the needs of the portfolio.

Responsibilities:

Responsible for initiating, engaging and maintaining contact with the injured/absent employees on a regular basis. Provide support to employee's leader and HR regarding claims management, disability, accommodation and the Attendance Support Program. Interpret and educate leaders on a variety of regulatory and compliance requirements to ensure that case management practices are applied in accordance with legislation, regulation and THP policies. Develop effective and sustainable return to work plans and conduct effective return to work meetings. For WSIB claims, ensure compliance with the Workplace Safety and Insurance Act. This involves managing all elements of the claims process including forms filing, incident investigation, return to work program development, work rehabilitation program coordination, compensation awards/claims review, and objection letter preparation. Where applicable, represent THP at all WSIB/WSIAT hearings and appeals. Maintain and respect confidential information; objectively and accurately document case history, strategy and case management plan. Collaborate and liaise with other members of People Safety and Support team. Collaborate with the employees, leaders, unions, human resources and relevant health care professionals to implement return to work and/or modified work programs and support a variety of prevention and Healthy Workplace programs and initiatives. In collaboration with leaders and human resources business partners, regularly monitor and adjust the progress of all return to work cases to resolve emerging issues. Make referrals to appropriate resource such as EFAP provider, Occupational Health Physician, or Ergonomics Consultant, as required. Act as a liaison to all internal and external partners. Monitor proposed or pending medical guideline changes, WSIA legislation or WSIB policy changes and prepares THP responses or positions when warranted. Accountable for regularly gathering, maintaining and reporting statistics regarding for WSIB, STD and LTD, and be able to proactively identify trends in order to prevent reoccurrences. Able to effectively and collaboratively resolve conflict. Effectively manage a fluctuating case load. Must be able to work at all THP sites. Other duties as assigned.

Key Qualifications:

At least 3 years of experience in disability and WSIB claims management. Post-secondary degree in the health sector. Must meet the eligibility requirements and become certified with the Canadian Society of Professionals in Disability Management as a Certified Disability Management Professional (CDMP) or Certified Return to Work Coordinator (CRTWC) within 2 years or be a CDMP or CRTWC in good standing. Demonstrated expertise and experience with return to work planning, HOODIP administration, long term disability contracts, collective agreements, and attendance and accommodation programs in a large and diverse organizational environment. Strong decision making and problem solving skills. Ability to create and monitor progressive and successful individualized employee modified work programs. Excellent interpersonal and communication skills to work effectively with diverse roles within THP, as well as outside agencies. Working knowledge of relevant legislation (e.g., Workplace Safety and Insurance Act, Ontario Human Rights Code, Occupational Health and Safety Act, and Accessibility for Ontarians with Disabilities Act). Must have analytical skills to maintain and interpret statistical data in order to recommend policies and procedures with respect to WSIB claims, documentation, and appeals. Self-confidence to provide mediation and dispute-resolution services. Excellent communication, organization, and presentation skills. Must be proficient in MS Office Suite. Parklane experience preferred. Hospital experience preferred. Strong medical knowledge preferred. Demonstrated ability to work both independently and in a fast-paced team environment. Positive attendance and work record essential.

Location:

We offer employees, in roles that are conducive to remote work, the flexibility and the right mix of remote and in-office work (approximately 80/20). Acknowledging that the primary works space will be remote work from home, there will be times when onsite presence is appropriate just as there will be times when onsite presence may not be possible.


The expectation is that remote work locations, as part of the Flex First program, will be in the employee's place of residence, and adhere to all THP policies and procedures, with special consideration towards privacy. Since employees should be available to return to the workplace with 24 hours' notice, remote work outside of the province or country is not acceptable.

To pursue this career opportunity, please visit our website:

www.trilliumhealthpartners.ca

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

Candidates are selected on the basis of their skill, ability, experience and qualifications. Where these factors are relatively equal seniority shall govern providing the successful applicant.

Trillium Health Partners' (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Metis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.