Job Description

If you envision yourself within an organization where a reputation is built on commitment, excellence, and response to customer service, Windley Ely is looking for you. WE is a leading Canadian Workers\xe2\x80\x99 Compensation and Occupational Health and Safety services firm. Our Non-Occupational programs help employees stay at work and recover faster with early intervention services, education for front-line resources, and communication-focused partnerships while respecting privacy laws. Our approach is based on the belief that work engagement leads to more sustainable recoveries. Main Responsibilities

• Assess various types of non-occupational claims for benefits eligibility
• Evaluate medical documentation, review contractual provisions, pursue additional information, when required
• Decision-making within service standards
• Document all claims file notes and follow up information
• Ensure that all claim files and company information are kept confidential
• Establish and clearly articulate action plans /interventions for appropriate /timely outcomes throughout the life of a claim
• Partner with internal or external resources to move the file forward to resolution

We Offer:

• Full-time, permanent employment
• Flexible work environment, with opportunity for Hybrid schedule
• Company-paid health benefits (dental, vision, paramedical/mental health paramedical, EAP services)
• Pension Plan with company matching
• Tuition reimbursement
• Comprehensive In-house onboarding and training program
• Established ongoing mentoring and coaching process

Qualifications

• High proficiency with MS Office products (Word, Excel, etc.)
• Strong ability to understand and apply policies and procedures
• Excellent organizational skills with ability to work independently
• Solid analytical and decision-making skills
• Ability to manage competing priorities while maintaining quality standards
• A minimum of two years of experience in a client relationship role
• Strong communication skills, verbal and written
• A general understanding health related terminology and health care /insurance fields
• A general understanding of accommodation concepts /return to work strategies
• Background in Health Science studies or a college diploma in a related field (an asset but not required)
• Knowledge of French (an asset but not required)

Job Types: Full-time, Permanent Salary: From $41,000.00 per year Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Tuition reimbursement
• Vision care

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: Hybrid remote in London, ON Application deadline: 2023-04-28