Job Description

A Warm Wyndham Welcome to you from our Saint John Team.

We look forward to reviewing your experience and skill set for the position of Director, Vendor Contact Centers with our RSD Support Sales & Service team.

The Saint John Wyndham team is very proud of our accomplishments and our strong history of over 28 years of business in our community. Every day, we work to make hotel travel possible for all. We welcome you to learn more about our outstanding team.

• We have over 15 business departments including Wyndham Hotels, Wyndham Rewards, Customer Care, Group Sales, Global Account Services, MyRequest Support Team, Technical Support and more.
• A Wyndham family of 600+ team members as well as our local support teams; Human Resources, Talent Development, Workforce Management and Payroll.

Our Saint John Wyndham team works very closely together to ensure we fulfill our Count on Me service promise; We are responsive, respectful and we deliver great experiences.

• Experience a commitment to your financial security, health, development, and growth
• Comprehensive benefits, wellness and learning programs
• RRSP matched up to 6% after 6 months consecutive service
• Paid Time off: Enhanced Vacation with extra personal and flex days
• Tuition Assistance. Full time $4000-$6000 per calendar year, part-time $2000-3000 per calendar year
• Certification reimbursement at 100% of the cost, up to $3500
• Team member referral program: $300 -$1500 bonus paid after new hire successfully completes 60 days with the Wyndham team
• Unlimited access to Wyndham University to discover your learning journey specific to your development needs
• Be a part of the respectful work environment where we celebrate personal and professional successes
• Diversity in perspective, talent and background have helped to make us one of the leading hospitality companies and a remarkable place to work

We have a full-time opportunity for a Director, Vendor Contact Centers within our RSD Support Sales & Service team at our Saint John, NB Corporate office. Currently we offer flexibility for our teams to work a hybrid schedule which provides the opportunity to work together in our Saint John office and also to work from home with company provided equipment.

Reporting to the VP, Global Guest Contact Centers the Director, Vendor Contact Centers will have primary responsibility for executing Wyndham\xe2\x80\x99s guest engagement strategies within the outsourced vendor contact centers. This leader will have primary responsibility for the channel\xe2\x80\x99s day-to-day performance to Key Performance Indicators, and regularly collaborate with vendor partners to develop and execute tactics which increase performance levels, enrich the guest experience, and optimize Wyndham\xe2\x80\x99s Return On Investment in an outsourced Guest Experience strategy. The Director will also serve as chief liaison to the channel for stakeholders within Wyndham, caring for their interests in channel execution and delivering Count On Me! Support, our Wyndham brand is represented and Core Values realized.

Our ideal candidate will have a demonstrated five (5) to seven (7) years\xe2\x80\x99 relevant work experience and a Bachelor\xe2\x80\x99s Degree in a related field. A successful track record in people management, team building and executing business processes and program and experience in the hotel industry or travel industry is beneficial and preferred.

Wyndham Hotels & Resorts fosters a workplace where all individuals are treated with respect and can achieve both personal growth and professional success as we are committed to making Wyndham a special place to build a career. Thank you for your interest in learning more about our Wyndham Saint John team.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world\xe2\x80\x99s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company\xe2\x80\x99s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands\xe2\x80\x94think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8\xe2\x80\x94Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA
Employment Status: Full-time

Wyndham Hotels and Resorts