Job Description

Position:

Director, Technology Operations

Reports to:

VP, Digital

Job Type:

Full-time



ABOUT RENNIE
rennie brings a thoughtful, people-first approach to real estate, supporting our clients and communities for over 50 years. With a growing team of 400+ (including home office staff and real estate advisors), we provide trusted sales, marketing, and advisory services.

rennie is a place for fundamentally good humans. That means we treat others with respect, celebrate what makes us different, and hold one another to high standards - with kindness and clarity. We exist to educate, inspire and empower.

WHAT WE OFFER
At rennie, our people are at the heart of everything we do. We believe the best workplaces are rooted in trust, shaped by care, powered by growth, and elevated by excellence. That means:You start with trust - autonomy and integrity are expected and encouraged. Growth is a priority - your development is supported and celebrated. Care is non-negotiable - kindness, fairness, and respect are how we show up. Excellence is collaborative - we hold high standards with high support, striving to deliver impact with empathy


To support you in doing and being your best, we offer:Learning and development opportunities to support your personal and professional growth. Comprehensive health and wellness benefits. Flexibility where possible, with clear expectations and the trust to do meaningful work. A culture of collaboration, fairness, and feedback where your contributions matter. A workplace where you belong from day one - valued for who you are, not just what you do.


ABOUT THE OPPORTUNITY


We're looking for a Director, Technology Operations to lead the delivery of reliable, secure, and scalable tech operations at rennie. This is a senior operational leadership role with broad responsibility - overseeing infrastructure, business applications (including Salesforce), IT support, cybersecurity, internal data systems, and the digital products (web, SaaS, etc.) that power our day-to-day business.

You'll lead a multidisciplinary team and work closely with internal stakeholders and trusted vendors to ensure our platforms perform, our operations scale, and our systems stay one step ahead. This role is about making things work - and making them better - through clear execution, thoughtful resourcing, and strong follow-through.

WHAT YOU'LL DO

Lead a multidisciplinary team across IT support, systems analysts and administrators, and BI analysts - building clarity, performance, and growth through strong day-to-day leadership and aligned team planning Manage vendor relationships across application development, infrastructure, and cybersecurity, ensuring performance, cost control, and contractual compliance Own business application roadmaps (Salesforce and non-Salesforce), balancing support, enhancements, and new initiatives Ensure system reliability across rennie's internal platforms and maintain the integrity of our data architecture Oversee end-to-end project delivery, including backlog ownership, sprint planning, and release cycles across SaaS platforms and custom-built tools Drive operational IT delivery, including endpoint lifecycle, ticket queue management, provisioning, and incident response Maintain governance and compliance, including access controls, security protocols, and technology policies


WHAT YOU BRING

8+ years of progressive experience across IT operations, software delivery, and enterprise systems, with a record of execution in fast-paced, complex environments Experience leading product sustainment and development for both SaaS and custom platforms, including backlog management, agile delivery, and release coordination 3+ years of people leadership with direct accountability for team development and delivery outcomes Strong background in vendor oversight, including contract negotiation and performance management Demonstrated success leading cross-functional technology projects with clear timelines, budgets, and business impact A high-performance mindset - you move quickly, operate with discipline, and adapt in real-time to changing priorities An ability to zoom in and out - combining hands-on problem-solving with big-picture operational planning Ongoing learning and technical fluency - you stay current with evolving tools and apply them to improve scale, efficiency, and reliability


WORKING CONDITIONS

Our home office is located just outside of Granville Island in Kitsilano, and this role is primarily office-based with some flexibility to work remotely Occasional travel as required


SALARY INFORMATION
The typical base salary for this specific position is from $135,000 to $175,000. The salary offered is based on a number of relevant business and candidate factors including education, job-related knowledge, skills, experience, and organizational needs. We also have a performance-based bonus program that supports our employees by recognizing exceptional individual performance and company success.

How to Apply:

Are you interested in working for an industry leader alongside an amazing team?

Please apply here: https://bit.ly/3Y55egj



We thank all candidates for their interest, however, only select individuals will be contacted.

I can't be me unless I let you be you. - Bob Rennie


At rennie, we understand that experience comes in many forms. We don't just accept differences, we celebrate them. We're proud to hire from a variety of backgrounds and are dedicated to adding new perspectives to our team.
For more information, visit https://rennie.com/about