Job Description

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Technical Program Management
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Mastercard Ethoca team is looking for a Director, Technical Program Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. This role requires someone who can manage complex programs, drive strategic execution, and lead cross-organizational efforts with confidence and clarity.
Role

• List Operate with complete independence, addressing ambiguous areas and creating a sense of urgency for timely delivery.
• Identify and bridge gaps between regions, architectures, and organizations, setting a standard for others to follow.
• Manage escalations and potentially oversee the delivery portfolio for entire programs.
• Serve as the primary contact for projects, communicating confidently with senior leadership and transforming raw information into clear, concise updates.
• Provide accurate and timely information about project statuses to appropriate audiences and communicate complex issues and decisions effectively.
• Facilitate constructive dialogue to resolve discordant views and create predictable process paths for large or complex efforts.
• Streamline processes, drive continuous improvements, and educate the TPM and engineering community on best practices for agile processes and CI/CD delivery.
• Utilize expertise in scrum delivery to recognize and avoid prior failure patterns, ensuring effective team performance.
• Maintain a comprehensive understanding of business strategies, product domains, and evolving technologies, evaluating design strengths and weaknesses.
• Drive simplification in complex architectures and integrations to accelerate delivery, knowing when to seek additional technical guidance.
• Oversee execution across multiple teams and domains, create effective reporting mechanisms, assess and improve development processes and test plans.
• Build consensus, lead resolution of contentious issues, and deliver outcomes with limited guidance while embracing ambiguity to drive clarity and strategic execution.
• Define and measure success metrics, ensure focus on high-priority work across a product portfolio, and lead innovative experiments to enhance customer value.

All About You

• Demonstrated ability to operate independently, manage complex programs, and drive strategic execution.
• Strong expertise in scrum delivery, agile processes, and CI/CD practices.
• Proven track record in managing escalations, delivering large-scale projects, and leading cross-organizational efforts.
• Excellent communication skills with the ability to articulate complex issues and decisions clearly.
• Skilled in simplifying complex architectures and driving continuous improvements.
• Ability to build consensus, resolve contentious issues, and deliver results with minimal guidance.
• Join us to lead strategic delivery efforts and drive impactful outcomes across our programs and product portfolios.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Skills Required