Job Description

Requisition ID: 241336



Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.



Reporting to the EVP, Cards, Loyalty, Payments & Client Experience (CLPCX), the Director, Strategic Enablement & Portfolio Management contributes to the overall success of CLPCX team by ensuring specific goals, plans and initiatives are executed and delivered in support of the team's business strategies and objectives. The position requires someone who is a strong communicator with a big picture focus, curious & creative mindset, is a problem solver and has a strong desire for learning, collaborating, and interacting with Cards, Loyalty, Payments, & Client Experience Teams and stakeholders across Scotiabank.

Is this role right for you? In this role, you will:

Acts as a trusted partner to the EVP, helping to define strategic priorities and ensuring the execution agenda will deliver them. Own & execute strategic planning and business reviews aligned with CLPCX roadmap and EVP priorities, including KPIs & core strategy development. Leads and drives a customer focused culture by simplifying & delivering strategy throughout their team. This is accomplished by deepening team and stakeholder relationships and leveraging broader Bank relationships, systems, and knowledge. Cascade & translate strategy into action plans via partnership with functions. Ensure delivery & oversight of executive-level initiatives developed in partnership with EVP, leading within Canadian Banking & across cross-functional partners to drive accountability and influence/accelerate action. Manage annual portfolio planning process and initiative tracking ceremonies in agile format/ways of working (e.g., quarterly investment reviews) with direct connection to the Project Management Office. Support leadership team with integrated business reporting and KPI management, providing transparency and actionable insights. Own relationship with the communications team, driving strategic messaging and content preparation for internal forums, strategic sessions, and enterprise updates (incl. change mgmt.). Enable effective executive coordination via development of materials, leadership presentations, and event planning (e.g., town halls, strategic off-sites). Partner with Finance, Analytics, Operational Excellence, and Controls teams to ensure alignment on business performance narratives, financial metrics, and compliance frameworks. Collaborate with Credit Cards, Loyalty, Payments, Client Experience, & Transformation offices to ensure alignment and execution of CLPCX strategic priorities. Connect with Tech, Digital, and Data & Analytics teams to support technical aspects of key priorities and issues identified across CLPCX teams. Coordinate closely with global communications team for enterprise-aligned executive messaging and strategic narrative consistency.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

7-10+ years of experience in banking, cards, loyalty, client experience, payments or related field Strong understanding of the payments, eCommerce, digital banking, and financial technology landscape Strong strategic thinking, leadership through influence, communication skills Experienced in coordination of multi-stakeholder initiatives within complex organizational settings Advanced capabilities in creating compelling executive messaging and narrative storytelling Deep proficiency in synthesizing KPIs, financial metrics, and operational data into impactful leadership insights High-level judgment and agility in dynamic, fast-paced strategic environments Experience managing P&L preferred. Experience in business-casing and SIP process preferred. Experience with CX Management preferred. Advanced analytics & financial modeling skills Bachelor's degree in business, finance, or related field. MBA considered an asset

What's in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. A competitive compensation and benefits package. An organization committed to making a difference in our communities- for you and our clients. A rewarding career path with diverse opportunities for professional development. Lead strategic projects with a significant impact on business line growth. A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience.
Working ConditionsThis role is located at our downtown Toronto, ON, Canada office. Work in a standard office-based environment; non-standard hours may be required to meet business objectives. Limited travel required.


Location(s): Canada : Ontario : Toronto



Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.




At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.