Job Description

"Leadership at Absorb means building something bigger than yourself. As Director of Strategic Account Management, you'll shape the future of our enterprise and strategic customer partnerships, mentor a high-performing team, and collaborate across the business to deliver exceptional outcomes. If you're ready to lead with vision and heart, let's build something extraordinary together." James Levine, VP, Strategic Account Management
As the Director of Strategic Account Management for US/Canada, you'll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our enterprise and strategic clients. In this influential role, you'll shape and execute account strategies, mentor and develop top-tier account managers, and collaborate cross-functionally to ensure Absorb's solutions deliver measurable impact and exceptional experiences. If you're passionate about building lasting partnerships and leading with purpose, this is your opportunity to make a meaningful difference.
What you'll do:

• Own and drive client renewals, retention, and net retention targets for US/Canada enterprise accounts
• Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives
• Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate
• Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value
• Lead regular Executive Business Reviews and strategic check-ins
• Mentor and develop Account Managers, fostering a culture of excellence, collaboration, and continual learning
• Champion customer feedback, synthesizing insights to inform product development and innovation
• Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance
• Drive feature adoption, enablement, and ongoing education for clients
• Represent Absorb at industry events and client engagements

What you'll bring:

• 6+ years of leadership in strategic/enterprise account management
• Proven experience managing large, complex enterprise accounts in North America
• Exceptional communication, relationship-building, and consultative skills
• Demonstrated success in driving renewals, upsell, and cross-sell opportunities
• High intellectual curiosity, and thrive in a fast-paced, remote-first environment
• Strong leadership and mentoring abilities
• Passionate about customer success and continual learning

Technologies we use:

• Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat

Are you ready to become an Absorber?
What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do
• We're united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com

Skills Required