Job Description

Resolver operates as a hybrid workforce where you can choose to work at home, in the office, or a mix of both. We're looking for someone in Toronto, who would ideally be able to come hang with us in real life at least twice a week!



As Resolver's Director, Sales Development you will take ownership of an established Sales Development function, leading a team of 15 SDRs through 3 managers. This role focuses on optimizing outbound lead generation, improving lead quality, and enhancing coaching an enablement program to prepare SDRs for success as future Account Executives. The Director, Sales Development will collaborate cross-functionally to introduce best practices, bring greater maturity to the function, as well as drive measurable improvements in pipeline generation, win rates, and overall team performance. This is an opportunity to build on a strong foundation, refine and scale existing programs, and create new strategies and processes that elevate the sales development function.

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
We are ambitious in both our mission and our culture. As a business within

Kroll

, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada's Great Places to Work six years in a row!

Your day to day - let's break it down!:

Coaching, Team Development & Enablement (30%)

Measures of Success: SDR quota attainment; % of SDRs successfully promoted to AE roles; SDR to AE ramp time; effectiveness of manager coaching; Team eNPS score; ability to attract and retain top talent; continuous improvement in team performance; retention.Support and coach SDR Managers to further enhance team performance and career growth. Refine and scale existing enablement programs and design new programs to accelerate SDR ramp-up and readiness for AE roles. Conduct regular one-on-ones and performance reviews to reinforce strengths, celebrate wins, and address areas for improvement. Foster a culture of high performance, collaboration, continuous learning, and innovation within the SDR team. Identify, hire, and onboard top SDR talent to strengthen team capability and capacity. Manage performance across SDR Managers and individual contributors, ensuring accountability and development.

Strategic Planning & Outbound Lead Generation (20%)

Measures of Success: Growth in opportunity generation; improved lead quality; increased win rates from SDR-sourced opportunities; successful implementation of innovative programs.Enhance and refine outbound lead generation strategies to improve results and lead quality. Collaborate with Marketing and Sales to align SDR efforts with account-based strategies and priority accounts. Introduce innovations and build new outreach programs, including multi-channel engagement, thought leadership content, and enhanced personalization. Continuously analyze performance data to identify areas for improvement and implement changes that increase efficiency, lead quality, and conversion. Serve as the internal expert on sales engagement platforms, leveraging insights to optimize processes and strategies. Bring strategic insights on market penetration and gaps to each divisional pod

Account-Based Targeting & Collaboration (20%)

Measures of Success: % of strategic accounts engaged, meetings booked, and opportunities created; improved alignment with cross-functional teams; measurable improvement in win rates.Refine and optimize outbound activities for strategic accounts, aligning SDR efforts with marketing and sales priorities. Partner with Marketing to enhance existing account-based marketing programs and build new targeted initiatives. Monitor campaign performance and adjust programs to maximize results. Collaborate cross-functionally to ensure SDR activities are coordinated and effectively support broader business goals.

Forecasting & Pipeline Reporting (15%)

Measures of Success: Forecast accuracy; SDR KPI achievement; CRM data integrity; quality and volume of pipeline generated; improvement in win rates.Take full ownership of SDR pipeline reporting, ensuring accurate forecasts at team, division, and company levels. Monitor SDR KPIs, identify opportunities for improvement, and implement actionable plans to enhance results. Partner with Sales and Marketing Operations, and the BI team to ensure CRM data is accurate and actionable. Drive accountability for outbound opportunity generation and lead quality, optimizing existing strategies to meet growth targets.

Scaling Functional & Operational Excellence (20%)

Measures of Success: Reduced ramp time; improved process efficiency; consistent attainment of SDR targets; increased win rates; successful introduction of new programs and strategies.Optimize hiring, onboarding, and retention processes to enhance SDR productivity and engagement. Build on existing training programs to accelerate ramp-up, standardize best practices, and create new programs where gaps exist. Identify opportunities to streamline processes, reduce manual effort, and improve efficiency across SDR operations. Encourage experimentation, innovation, and continuous improvement in SDR programs, tools, and processes.

What you will bring:

6+ years of experience leading sales and sales development teams with a focus within the B2B SaaS industry A degree in Business, Marketing, or a related field. A proven track record of building positive, high-performing team cultures and helping others advance in their careers Strong coaching and people-management skills, and an ability to inspire, motivate, and hold teams accountable Experience with modern sales development practices, including account-based strategies A collaborative attitude that allows you to thrive in cross-functional environments where you can solve problems alongside, Sales, Marketing and other partners A growth mindset: you're comfortable with change, eager to try new ideas and you're driven to continuously improve Familiarity with inside sales tools and marketing automation is a plus

What we'll give you in return

Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. We have a comprehensive rewards package to show our team our appreciation for everything they do:

Health and Wellness Benefits:

100% paid by us for health, dental & vision from day one.

Professional develo

pment:

we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.

Vacation

: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.

Parental leave:

Best-in-class top-up for new parents - 100% for 15 weeks new parents and a bonus 5 weeks for birth mothers.

RRSP:

Matching up to 2.5%

Flexibility & trust -

While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.

In the Office -

You will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials too, including the folks who are remote!

Interested?!

If you want to work in a highly collaborative environment and are committed to making a difference, we'd like to meet you. Click below to get the process rolling.
We truly appreciate all interest and will happily reply to qualified candidates.



Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at talent@resolver.com