Job Description

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.



Sales Manager - Director, Sales (Canada) *Must be located in Toronto Canada
125k-170kCAD base + commission Travel to/from Quebec required Fluent in French (Canadian) required

JOB SUMMARY & SCOPE



Responsible for building long-term strategic relationships with key customer decision makers, original equipment manufacturer (OEM) partners, ISV partners, and other regional business partners to ensure Peak delivers comprehensive business solutions. Manage and exceed sales and margin targets as well as budget expectations. Prospect for new business and gain new customers by positioning Peak's products and end-to-end solution offerings by conducting face-to-face presentations, sales meetings, and negotiating complex sales.



KEY ACCOUNTABILITIES



Responsible for achieving established annual targets or objectives. Develop and execute effective sales programs that will retain and grow a current business portfolio and attract additional accounts. Forecasts long-term product sales, inventory levels and product requirements, and communicates related information to management on a regular basis. Ensure long-term customer retention and relationships by sourcing and developing existing customers, as well as new leads. Establish and maintain long-term strategic business relationships at all levels. Responsible for a defined territory and/or primarily (but not exclusively) Level 2 and Level 3 (SMB level) accounts through relationships with ISVs, OEMs as well as new customer acquisition and dealing. Perform significant solution-based business-to-business phone sales and face-to-face outside sales with customers. Coordinate, develop and facilitate presentations and meetings to market One Peak offerings. Use information about existing customers and new leads to develop and increase sales of Peak products and services. This should be accomplished by using Peak's contact management database and nurturing new leads. Work individually and as part of a team to meet/exceed individual and/or team sales goals. Track sales transactions until closing and obtaining approval of final sales contracts. Develop open and ongoing communication to ensure opportunities are not missed and issues are addressed and resolved quickly. Develop and maintain OEM and ISV relationships in a territory to remain the single point of contact for the OEM sales representative(s) per territory. Ensure that products/services are delivered on time. Monitor inventory levels to avoid product shortages. Engage customers in future projects and equipment lifecycle management. Resolve all customer inquiries, complaints, and issues. Must achieve favorable customer satisfaction outcomes. Responsible for maintaining effective working relationships, communication and coordination with all colleagues and management. Obtaining a valid driver's license and having access to a vehicle is required to travel to customer sites and home offices.

EDUCATION + EXPERIENCE + KEY TRAITS



2- or 4-year college diploma in business, marketing, or related experience (experience in direct sales and account management may replace educational preferences). Have a strong background in customer service or sales/account management in the sale of services or products. Previous experience in selling a technology product to an IT and/or industrial or supply chain operational customer segment, preferred. Experience in the AIDC industry highly appreciated. Previous face-to-face sales experience, preferably with current or potential customers. Demonstrated ability to develop, maintain and manage long-term client relationships and proven ability to negotiate contracts with clients. Knowledge of external sales strategies and techniques is appreciated. Experience working in ERP and CRM applications. Ability to pitch to regional partners to help drive business solutions. Problem solver, assertive team player, results-oriented, cares about others and has the ability to network and be creative. Maintain a valid driver's license and have access to a vehicle.

TYPICAL PERFORMANCE TARGETS



SERVICE DELIVERY: Sustained, measured excellence in project & process delivery COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement INNOVATION: Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS



Primary language used in daily operations is French. Additional primary company languages include English, Spanish, and Dutch. Read and interpret documents, procedure manuals and various correspondence from both internal and external Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization

MATHEMATICAL SKILLS



Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions in practical situations.

REASONING ABILITY



Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to navigate the sales process and request resources as needed.

COMPUTER SKILLS



To perform this job successfully, a person must be familiar with Excel spreadsheet software, word processing software, and PowerPoint presentation software. CRM skills required.

SUPERVISION



Role is not responsible for supervising direct or indirect reports

DECISION MAKING + REASONING



Able to take responsibility for achieving business objectives and decision-making. Carry out responsibilities in accordance with organizational policies and applicable laws. Create quotes according to the company's profitability guidelines.

WORKING RELATIONSHIPS



Peak Senior Management Team Key Customer Sr. Leadership Key Vendor Se. Leadership

PHYSICAL REQUIREMENTS

Activity Amount of Time

None Under 1/3 1/3 to 2/3 Over 2/3

Stand X

Walk X

Sit X

Use hands to finger, handle, or feel X

Reach with hands and arms X

Climb or balance X

Stoop, kneel, crouch, or crawl X

Talk or hear X

Lift Up to 25lbs X



Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.