Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit



What You\xe2\x80\x99ll Be Doing

You\xe2\x80\x99ll be part of Real Estate Secured Lending team (Personal Lending and Insurance), reporting to the Sr. Director, RESL Policies and Programs. Working in a fast paced and dynamic environment, you\xe2\x80\x99ll be responsible for leading and defining our Real Estate Secured Lending client account management strategy to meet our client\xe2\x80\x99s needs in an ever evolving business, regulatory and risk environment. In addition, you will proactively lead risk mitigation activities relating to our ongoing business.

At CIBC we enable the work environment most optimal for you to thrive in your role. You\xe2\x80\x99ll have the flexibility to manage your work activities within a hybrid work arrangement where you\xe2\x80\x99ll spend 1-3 days per week on-site, while other days will be remote.

How You\xe2\x80\x99ll Succeed

Client Portfolio Management Strategy \xe2\x80\x93 Identify and define the client segments and associated treatments for clients in hardship, responses to regulatory changes (i.e. OSFI, FCAC) and where a proactive client outreach would lead to a positive outcome for both the client and CIBC.

Special Projects \xe2\x80\x93 Act as the RESL product owner on the implementation of complex and high profile special projects impacting client account management approaches.

Issue Resolution \xe2\x80\x93 Lead the timely resolution of complex issues. Conduct root cause analysis of issues as they arise and recommend new/amended controls to prevent recurrence. Design and implement action plans to address issues and prevent future occurrence.

Client Focus \xe2\x80\x93 Identify and implement creative solutions to ensure that changes to ensure regulatory compliance and resolve issues strike the right balance between governance/controls, client experience and profitability.

Relationship Management \xe2\x80\x93 Collaborate with a diverse group of partners within CIBC (e.g. Client Account Management, Risk Management, Credit Adjudication, Operations, Technology, Legal, Compliance, Business Controls) and outside of CIBC (e.g. Mortgage Insurers, Vendors) to implement initiatives and resolve issues in an efficient manner with high quality results

Who You Are

Values matter to you. You bring your real self to work and you live our values \xe2\x80\x93 trust, teamwork and accountability.

You\'re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it\'s the right thing to do.

You understand that success is in the details. You notice things that others don\'t. Your critical thinking skills help to inform your decision making.

Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

You\'re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Toronto-81 Bay, 24th Floor

Employment Type Regular

Weekly Hours 37.5

Skills

People Management, Strategic Planning, Taking Initiative

CIBC