Job Description

Job Category: Director
:
Director, Residential Property Operations
Vancouver, British Columbia
Build what's next at Minto
Working at Minto means being part of something bigger-where your career is built on purpose, progress, and possibility. Here, employees aren't just valued-they're celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honouring every individual's voice.
From day one, we've got you covered
From your very first day at Minto, you'll have access to a rewarding and supportive package designed to help you thrive:

• Competitive compensation with performance-based annual bonus
• Comprehensive benefits starting on day one-including unlimited physiotherapy, 24/7 access to healthcare professionals and physicians through our dedicated telemedicine service, and parental leave
• RRSP matching program and paid time off program to support your future and recharge
• Peer-to-peer recognition platform that celebrates your contributions
• Flexible summer hours to help you make the most of your time
• Professional development and learning support to fuel your growth
• Exciting career paths across a dynamic and purpose-driven organization

Your place in our story
As the Director, Residential Property Operations - Western Canada, you will lead a team and oversee the day-to-day operations of a growing residential portfolio. Reporting to the Senior Director of Operations, you will be responsible for leading the team to excellence in compliance, operational efficiency, team management and engagement, financial performance, and relationship management. This position will be based in Vancouver.
Here's how you'll contribute

• Drive alignment and strategic outcomes by working collaboratively with internal partners such as Asset Management, Accounting and Finance, Leasing, and Project Management, contributing to the overall leadership of the organization.
• Fully responsible for ensuring that high quality standards for physical maintenance and professional services are defined, implemented and continuously being upheld.
• Ensure that policies and procedures are defined, in place, and adhered to at all levels, and that promote and maintain operational efficiencies and excellent customer service.
• Oversee the transition of new properties/acquisitions and smooth integration onto the operational platform and stabilization, identifying scalable growth opportunities within the residential properties portfolio.
• Ensure all parties adhere to health and safety standards and promote a healthy and safe work environment.
• Actively participate in industry related associations to network, share experiences and stay current with industry standards and best practices.

Financial Accountability

• Develop strategic portfolio initiatives and effective business plans aligned with organizational objectives to generate more revenue, increase brand loyalty and improve customer satisfaction.
• Maximize revenues through value creation and ancillary opportunities.
• Continuously pursue cost effective alternatives to improve financial performance in all areas.
• Lead and oversee the portfolio annual budgeting process, monthly forecasting and long-term resource planning, with attention to detail and accuracy.
• Identify financial risks and trends and implement mitigation strategies and opportunities effectively.
• Measure success through key financial performance indicators such as NOI, occupancy levels and pro forma lease up targets and profitability of the asset.

Management and Leadership

• Builds, manages, and maintains a high-performance team through effective talent recruitment, team building, coaching, and identifying and developing future leaders and high-potential talent, focused on driving employee engagement scores.
• Strong relationship-building through balance and effective use of qualities like adaptability, self-awareness, empathy and resilience.
• Sets high standards, establishes accountability and measures performance consistent with Minto's Values.
• Foster a culture of innovation and entrepreneurial approach for continuous improvement and manage organizational change.
• Other duties within the scope, spirit and purpose of the job, as requested by management.

What you bring to the team
Here's what will help you stand out. And even if you don't tick every box (unless stated a requirement)-we believe in your potential and are here to support your growth.

• Rental Property Management License (BCFSA) combined with a University Degree or College Diploma is required. Professional property management designation is a requirement (CPM, RPA.).
• BC Real Estate Brokers License would be considered an asset, however, not a requirement
• Minimum ten (10) years progressive property management experience and a minimum of five (5) experience leading/managing Managers is required.
• Highly motivated with extensive experience in the residential property management industry at a leadership level
• Strong leadership skills with the ability to coach, mentor, and motivate staff
• Superior customer service skills
• Strong working knowledge of physical plant maintenance and building systems
• Exceptional communication, organizational, and problem-solving ability
• Works well independently and within a team environment
• Strong business and financial acumen
• Ability to flawlessly execute new and existing initiatives
• Experience and working knowledge with unionized staff and collective agreements/negotiations
• Proficiency in Microsoft Office Suite; experience with Yardi is an asset

Ready to build your future with us?
Whether you're just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thrive-professionally and personally.
Join a team where your growth, purpose, and potential are celebrated. Let's create something meaningful-together.
About Minto
Our mission to build vibrant communities begins with the people who make it all possible-our employees. Named one of Canada's Best Managed Companies, we're proud of our 70-year legacy and dedicated to delivering more-more growth, more purpose, and more impact-for our employees, homeowners, residents, and the neighbourhoods we serve.
Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we'll work with you to ensure your needs are met. To request accommodation, please contact us at hrrecruitment@minto.com.
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