Director, Registration, Financial Aid And Awards

Calgary, AB, Canada

Job Description


Job Title
Director, Registration, Financial Aid and Awards
Job Type
Replacement Term
Union
Management
Position Classification
MLV3 Management
Salary Grade
FT or PT
Full-time
Hybrid Work
This position is eligible
Position End Date (if applicable)
12/18/2026
Location
MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)
About this Position
About the Division
The focus of the Students division is to serve and support the academic and non-academic growth and development of students. Our strength is in our approaches to peer-to-peer learning and student leadership by empowering students to work collaboratively with service areas and other students to grow holistically as individuals. The Students portfolio at Mount Royal broadly encompasses Student Experience & Success, Enrolment Management, International Education and Planning & Operations delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving.
We support the University's mission by assisting students, staff and faculty through a variety of departments, including: Admissions, Recruitment and Transfer Credit, the Office of the Registrar (Awards, Academic Scheduling & Curriculum, Records, Registration and Financial Aid), Student Success and Learning (Academic Advising, Student Community Standards, Student Experience, Student Learning Services),Access and Inclusion Services, Career Services, Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Residence Services, Student Systems and Student Communications.
About the Office of the Registrar
The Office of the Registrar supports the University's mission by acting as an administrative hub providing student and faculty services in Registration, Financial Aid, Student Awards, Records, as well as Graduation and Convocation. The Office is also responsible for curriculum management and University scheduling services.
About the Role
Reporting to the Registrar & AVP, Enrolment Management the Director, Registration, Financial Aid and Awards, has strategic and functional responsibility for the Registration, Financial Aid and Awards departments within the Office of the Registrar. Specifically, the incumbent will provide leadership to the Registration & Financial and Awards teams by developing and guiding the implementation of the goals and objectives for the Enrolment Management unit. They will providing strategic direction to facilitate effective delivery of front-line services; the resolution of student escalations and exceptional requests; the review and processing of student loans; the processing of payments; the efficient implementation of policy, including fair and equitable treatment of all students; and the disbursement of awards, scholarships and bursaries.
This position has a high level of complex work that consists of leadership, project management, community engagement, operations oversight and staff supervision. The incumbent is expected to establish and lead a supportive work environment, establish best practices, inform decision making within the area, participate in the development and implementation of academic policies, and contribute to the creation and implementation of projects and new initiatives.
The incumbent is required to work closely and collaboratively with Deans, Associate Deans, Chairs, Advisors, Directors as well as faculty, staff and students across the institution. There is an expectation that this position will participate in the execution of the strategic plans to meet admission, enrolment and graduation targets each year.
Responsibilities
Provide strategic direction to Registration, Financial Aid and Awards to ensure the work is in line with both Mount Royal's and the Student Division's strategic plans
Provide operational direction and support to direct reports in a manner consistent with a collaborative work environment
Engage in the ongoing collection and analysis of qualitative and quantitative data related to the area in an effort to continually improve business processes and service standards, as well as to achieve outcomes that are in line with the strategic enrolment plan.
Oversee the development and implementation of solutions for addressing service, reporting, personnel and/or related issues
Provide strategic direction to the Registration & Financial Aid and the Awards departments in regards to the implementation of new or planned changes to services. This includes risk analysis and communication strategies for both internal and external clients
Ensure consistent and equitable application of academic policies, procedures, and deadlines
Foster productive working relationships with senior administration, academic and administrative staff throughout the institution.
Establish and maintain relationships with members of professional associations, colleagues from other post-secondary institutions and government agencies to establish best practices and inform decision making in regards to registration management, financial aid and student award requirements and timelines.
Ensure government regulations and deadlines are adhered to for Student Loans and in the selection and reporting process for Alberta Scholarships and Bursaries
Maintain a broad understanding of the relationship between policy, internal business procedures and timelines for program implementation, coordination, suspension and termination
Participate in the development and review of new and existing policies
Advise on strategy for enrolment planning, data integrity and policy development
Qualifications
Bachelor's Degree required
6 to 10 years of experience in a post-secondary environment with understanding of industry standards. Including several years of progressively responsible experience in post-secondary administration and service delivery (preferably enrolment and/or registrarial services)
Demonstrated ability to effectively manage high volumes of complex work and conflicting priorities to meet deadlines
Strong commitment to high quality, student-centered service including continuous process improvement
Critical thinking, creativity, problem-solving, negotiation and persuasion skills - strong analytical and judgment skills required
Excellent oral and written communication skills
Leadership skills to direct and motivate staff within the unit
Hands-on expertise using student information systems (preferably Banner Student) with the ability to develop and generate various types of reports
Experience developing and implementing business plans and policies is preferred
Salary: $109,020.00 - $129,733.00
Closing Date: May 8, 2025
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).
We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.
If you require accommodation to participate in the recruitment process, please notify and we will work together on your accommodation request.
About MRU
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. Currently, more than 15,000 credit students choose from 14 bachelor degrees and 38 majors. Learn more at .
Mount Royal University is situated on an ancient and storied land that is steeped in ceremony and history that, until recently, was occupied exclusively by people indigenous to this place. With gratitude and reciprocity, Mount Royal acknowledges the relationships to the land and all beings, and the songs, stories and teachings of the Siksika Nation, the Piikani Nation, the Kainai Nation, the xc3x8eethka Stoney Nakoda Nation (consisting of the Chiniki, Bearspaw and Goodstoney Nations), the people of the Tsuut'ina Nation, and the Mxc3xa9tis. Learn more about .
Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.
What We Offer
Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.
Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.
Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.

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Job Detail

  • Job Id
    JD2400560
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $109020 - 129733 per year
  • Employment Status
    Permanent
  • Job Location
    Calgary, AB, Canada
  • Education
    Not mentioned