Job Description

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product Management
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.
Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and make some of the most seamless experiences possible. As part of Mastercard Identity, the Identity Verification team drives the development and management of products, programs, and services focused on risk assessment and/or verification individuals. The team delivers significant value across the ecosystem, helping to combat new fraud and ensure secure commerce across the network.
The Director of Product Development, Identity Verification, plays a pivotal role in shaping Mastercard's business identity business by leading the focus on the Agentic solutions required to identify and maintain risk scores associated with them to enable trust in agentic commerce and more. This role is responsible for translating strategic objectives into actionable product roadmaps, driving execution across cross-functional teams including the agent pay (Core) team, engineering, data science, commercialization, and legal. The Director partners closely with internal stakeholders and external customers to define requirements, prioritize features, and deliver the Agentic Trust framework. With a strong focus on execution, customer impact, and market differentiation, the Director ensures the capabilities delivered provide measurable value and align with Mastercard's broader vision for digital trust infrastructure.
About the Role:

• Translate strategic goals into actionable product roadmaps for Agentic Trust, including the Know Your Agent (KYA) registry, agent behavior, and agent trust score and signals.
• Lead cross-functional execution across engineering, data science, legal, and Integrity and Standards teams to deliver scalable capabilities that support secure onboarding, fraud mitigation, and regulatory compliance, and facilitate conversations among Industry standards bodies.
• Engage with internal stakeholders and external customers to gather insights, define product requirements, and prioritize features that drive adoption and measurable impact.
• Monitor market trends, competitive landscape, and standards annoucements to inform product strategy and ensure Business Identity offerings remain differentiated and aligned with Mastercard's digital trust vision.
• Manage product lifecycle activities, including launch and post launch product planning, performance tracking, and continuous improvement based on customer feedback and data-driven insights.
• Foster a culture of collaboration and accountability, mentoring product managers and contributing to a high-performing team focused on innovation and customer success.

All About You:

• Business experience in product management, product development, or business development in financial services and/or bankcard industry preferred.
• Experience with AI and/or Machine Learning
• Extensive experience in creating product strategies, roadmaps, pricing and product positioning
• Experience translating strategies into product launches and implementation plan in multiple markets
• Demonstrated thought leadership, product expertise, strong project management skills in the integration of technology into new products
• Demonstrated success in Product Management and Product Development life cycles delivering results with global, multi-cultural and remote project teams.
• Prioritize product features and capabilities based on user value and business impact.
• Collaborate closely with technology team, marketing, regional support, and other stakeholders.
• Self-starter and quick learner with ability to work independently and operates with a sense of urgency
• Excellent communication skills, both written and verbal
• Experience in Cybersecurity preferred
• Experience with ecommerce and/or digital identity preferred
• Experience with Agile product development preferred
• Background with Cloud Architecture preferred

Ability to travel up to 15%
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program.
Pay Ranges Vancouver, Canada: $146,000 - $234,000 CAD

Skills Required