Job Description

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director Product Management
Our Objective
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation, and delivers better business results.
Role Overview
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our team is responsible to deliver end-to-end solutions for a diverse global customer base including banks, retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods
and telecom companies.
The Disputes and Customer Experiences team within Security Solutions Organization is looking for a Director of Program Management to drive our strategic objectives forward with thoughtful and pragmatic project management, delivering solutions that will double the size of our business within the next three years.
This role will contribute to a high-profile program that looks to reimagine the dispute process, tracking projects against tight timelines promised to our customers across several workstreams. The projects are in early stages and this is a great opportunity for the right candidate to shape up our program governance so we can together build new solutions that will drive exponential customer impact.
If you would like to be part of a global, cross-functional team delivering a highly
visible, strategically important initiative in an agile way, this role will be attractive to you.
The Role:
In this position, you will:

• Ensure robust program management, project performance management and

output quality across one or more workstreams within the program

• Responsible for managing the program through the Studio product development framework, implementing and maintaining appropriate controls to

ensure compliance with the governance gating requirements at Global and Regional levels

• Accountable for consolidation of the program plan and associated budgets
• Stakeholder Management; responsible for building/maintaining productive

relationships with key portfolio stakeholders including Product SMEs, Engineering, Regional teams, and Account Managers.

• Enable decisions to be made depending on the business needs and scope of the program.
• Manage status reporting, financials, schedules and stability of project-oriented

work efforts, ensuring that project/program workstream goals and objectives are met within agreed upon time, scope and resource requirements

• Proactively manage and problem solve scope, time, cost challenges that arise
• Regularly communicate to senior management regarding the status of specific

project deliverables
Desired Skills

• Extensive, proven project management, problem solving and planning skills

with a demonstrated record of success managing multiple projects with external and internal clients simultaneously, is required.

• Experience of running workstreams/stakeholder/customer meetings at all

levels within a program environment.

• Strong stakeholder management, governance, and organization skills

essential with an excellent eye for detail when producing any presentation
material/documents.

• Strong decision making and stakeholder influencing skills.
• Willingness to hold teams/individuals accountable against aggressive

timescales, dependencies and commitments. Confidence to challenge where
necessary for the good of the program.

• Demonstrate a strong understanding of risk/issue/dependency management.
• Have strong commercial awareness, able to accurately estimate and provide

input into the forecast budget and resource demand. Identifying areas where
resources fall short of needs and providing thoughtful and sustainable solutions
to benefit the project delivery team.

• Be skilled at explaining technical and business problems succinctly and

Clearly.

• Be a strong, confident, and exacting writer and speaker, able to communicate

effectively to a wide variety of stakeholders at all levels, internally and
externally.

• Always be looking for potential solutions to solve problems and be able to

succinctly document and communicate these, influencing where necessary

• Be a self-starter and a driver for both process improvements and general

continuous improvements within the team

• Thrive in a highly collaborative environment involving different stakeholders

and subject matter experts globally willing to accommodate collaboration
across different time-zones in a reasonable manner that supports work/life
balance.

• Action oriented, self-motivated & hands-on: owns outcomes & deliverables.
• Knowledge and experience of the Payments Industry (cross-border/domestic)

and Financial Services
Highly desirable:

• Hands on experience of managing projects/programs through Mastercard Studio product development process and the supporting

compliance, and gating requirements at a Global and Regional level.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercards security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.