Job Description

Description
About the Role
We're seeking a strategic, passionate, and delivery-focused Product Director to lead a portfolio of adjudication and administration solutions that streamline claims processing, benefits administration, and provider data management. This role is ideal for a seasoned product leader with a passion for simplifying healthcare operations through technology and driving measurable impact across insurers, employers, healthcare providers, and plan members.
Reporting to the Vice President, Payor & Provider, Product, you will be a critical member of the leadership team. You will have the opportunity to lead a team of seasoned professionals and collaborate with your peers across Payor & Provider Solutions and TELUS Health, to drive a product strategy that will anticipate the needs of our stakeholders and customers, and drive the organization's growth objectives.
Key Responsibilities

• People Leadership & Development: Lead, mentor and grow a team of product managers and product development team members, fostering a culture of engagement, ownership, innovation, and customer first mindset
• Product Leadership: Own the end-to-end strategy, roadmap, and performance of a suite of enterprise-grade platforms including:

• Adjudicare - a real-time claims adjudication engine supporting third-party administrators/payors
• Adjudication - drug, extended health and dental claims adjudication and transport technology supporting Carriers
• Business Intelligence - data enablement and reporting solutions
• Flexit360 - a benefits administration portal enabling employers and employees to manage group benefits with flexibility and transparency
• Customer-Centric Innovation: Deeply understand the needs of TPAs, insurers, employers, and healthcare professionals to deliver intuitive, scalable solutions that reduce administrative burden and improve user experience
• Cross-Functional Collaboration: Partner with engineering, design, sales, and operations to deliver high-quality releases, drive adoption, and ensure alignment with business goals
• Market & Competitive Analysis: Monitor industry trends, regulatory changes, and competitive landscape to inform product strategy and maintain market leadership
• Performance & Optimization: Define and track KPIs across platforms, continuously improving product performance, user satisfaction, and operational efficiency

Qualifications
Required Qualifications

• 10+ years of product management experience, with at least 5+ years in a senior product leadership role driving the execution of all processes in the product management lifecycle including product and market research, competitor analysis, planning, positioning, roadmap development and go-to-market strategy
• 5+ years leadership expertise leading a team of professionals, driving excellence in team member engagement and development, providing coaching and mentoring, and fostering a high performance culture
• Deep understanding of healthcare technology, insurance claims processing, and benefits administration
• Financial expertise developing and managing large capital budgets, developing compelling business cases, revenue impact assessments and ROI analyses
• Proven track record of launching and scaling B2B SaaS products
• Experience managing complex, multi-product portfolios with proven success
• Strong analytical skills with experience using data to drive product decisions
• Excellent verbal and written communication skills, capable of presenting complex information clearly and persuasively to various stakeholders
• Proven ability to influence key stakeholders at all levels of the organization in a cross-functional environment
• Ability to foster constructive and collaborative relationships
• Passion for team development and growth

Preferred Qualifications

• Experience with healthcare regulatory requirements
• Background working with third-party administrators, insurance companies, or healthcare providers
• Experience successfully answering RFP's
• Experience with real-time transaction processing and rules-based engines
• Experience bringing AI products and features to market

Salary Range: $128,000-$192,000
Performance Bonus or Sales Incentive Plan: 30%
Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Health
We're looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.
We are honoured to be recognized
21,166
Physicians using TELUS Health electronic medical records
6,300
Pharmacies using our pharmacy solutions
140 million+
Health claims processed using TELUS Health solutions
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required