Job Description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.



ROLE PURPOSE

The Director of Practice & Standards is a critical resource across the organization, supporting staff with tools, best practices, and accountability to succeed. The Director of Practice and Standards provide strategic leadership to ensure that all programs and services delivered by the organization reflect the highest standards of ethical, inclusive, and evidence-based practice.



This role leads to the development, implementation, and evaluation of service standards, practice frameworks, and quality assurance mechanisms to support safe, consistent, and impactful service delivery across the organization.



STATUS

Exempt.



WORK HOURS (40 HOURS PER WEEK)

Monday to Friday, 0830 to 1630



WHAT WE OFFER?

Committed Living Wage Employer 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC 2023 High-Performance Culture Award from SupportingLines Competitive benefits package, including health, wellness, and pension plan Career and personal development, with the ability to grow in a diverse range of programs and departments Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management Access to On-Demand Pay to withdraw earned wages before payday

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Vice President of Service Delivery Participates as a member of the Connective Directors Team and Service Delivery Directors Team Liaises with the staff of Connective as necessary Liaises with staff and volunteers of community and government agencies as required

KEY ACCOUNTABILITIES



1. LEADERSHIP AND STRATEGY

Lead the design and implementation of organizational practice standards and quality frameworks. Align practice direction with the organization's mission, values, strategic priorities, and external regulatory requirements. Provide expert advice to the executive team on matters of service quality, risk, and professional practice. Leads Practice & Standards as an independent department to review and reflect on Connective as a whole, identify areas for improvement, and support change as appropriate and in keeping with the organization's strategic plan. Ensures consistency in Connective's documentation, processes, values, and culture across all programs and departments, while honouring regional and programmatic nuances.

2. PRACTICE DEVELOPMENT AND OVERSIGHT

Develop and maintain up-to-date policies, procedures, and practice guidelines that promote effective and ethical service delivery in areas such as child welfare, housing support, mental health, or community outreach. Establish mechanisms to monitor adherence to standards and support continuous improvement. Conduct service reviews and lead investigations into critical incidents, complaints, or compliance concerns. Applies creative and innovative solutions to critical issues and recommends policy changes and improvements, as required.

3. CAPACITY BUILDING AND STAFF SUPPORT

Guide the professional development strategy for frontline staff, supervisors, and managers. Provide coaching, resources, and training opportunities to enhance practice capabilities across diverse service areas. Champion reflective practice, supervision frameworks, and staff wellbeing initiatives.

4. QUALITY ASSURANCE AND RISK MANAGEMENT

Oversee quality assurance systems including audits, case file reviews, client feedback, and outcome evaluations; holding teams accountable where appropriate. Identify areas of practice risk and implement mitigation strategies. Work closely with safeguarding leads, program managers, and legal counsel where necessary. Provides leadership in organization-wide CARF accreditation process and determines strategy to fulfill and improve on recommendations from accreditation and independent review processes. Pursues excellence in service delivery through review and application of accreditation standards and industry best practices for all programs and services.

5. STAKEHOLDER AND SECTOR ENGAGEMENT

Act as a liaison with sector partners, government bodies, regulatory agencies, and funding partners regarding standards, compliance, and advocacy initiatives. Represent the organization in external networks and working groups focused on social service practice and innovation.

WORKING CONDITIONS

Function independently, while remaining a crucial member of the Service Delivery team Adhere to Connective policies and procedures Be available to work flexible hours as needed. May include some evenings/weekends, as determined by the regional office needs and schedules

EXPERIENCE AND SKILLS

A bachelor's degree and/or professional designation Five years experience in leadership role overseeing program delivery in the social sector Ability to function as a strong team leader, motivator, coach/mentor, and team member High level of practice and performance management acumen Strong communication skills with all relevant stakeholders Ability to provide practice and administrative supervision and consultation Strong problem solving and resolution skills Ability to plan, set priorities, organize work and meet deadlines

REQUIREMENTS

Ability to successfully complete a Vulnerable Persons Criminal Records Check Ability to successfully pass a reference check Current WorkSafe approved Emergency First Aid Certificate Valid BC Class 5 license

COMPENSATION

The annual salary range for this position is $98,900 to $123,600 will be based on experience and qualifications. This role is also eligible for the organization's comprehensive benefits package. The salary range provided represents the total compensation plan for this position.

Actual salary placement will be determined based on a variety of factors, including pay equity, market conditions, candidate experience, internal equity, and organizational priorities.



HOW TO APPLY

Please submit your Cover Letter and Resume through Dayforce directly by clicking the Apply Now button below.

Important:

Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.



DIVERSITY, EQUITY AND INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.



For more information on Connective's services and locations, visit our website at https://connective.ca/