Job Description

###

Position Overview

The Director of Operations is a senior leadership role responsible for overseeing the day-to-day operational functions of an organization or business unit. This role ensures that systems, processes, and teams are aligned to deliver strategic objectives efficiently and effectively. The Director of Operations plays a critical role in driving operational excellence, optimizing resource utilization, and enabling cross-functional collaboration.



Location


Ottawa, ON

Hybrid, CAN
Job Type


Full Time
###

Responsibilities

Lead and manage core operational functions to ensure smooth execution of business processes and alignment with strategic priorities. Partner with sales leadership to streamline processes, improve forecasting accuracy, and support pipeline management and deal execution. Identify and implement workflow improvements to enhance productivity, reduce costs, and improve customer satisfaction. Build and lead high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement. Manage operational budgets and resource allocation to support both operational and sales objectives. Lead cross-functional initiatives, including organizational change efforts and strategic projects affecting sales and operations. Develop and monitor KPIs across operations and sales support functions to ensure goals are met and improvement opportunities are identified. Collaborate with Sales, Finance, HR, and other departments to ensure operational alignment and support business growth. Perform other related duties as required.
###

Qualifications

Bachelor's degree in Business Administration, Marketing, or a related field; MBA or advanced degree preferred. 10+ years of experience in sales operations, including at least 5 years in a leadership role. Proven experience in operations leadership, ideally within a complex or matrixed environment. Strong understanding of business processes, project management, and change management methodologies. Excellent communication, leadership, and problem-solving skills. Ability to manage multiple priorities and deliver results under pressure. Experience using data-driven decision-making and performance metrics to guide operational improvements. Strategic thinker with a hands-on approach to operational and organizational challenges. Collaborative leader with the ability to build trust, influence outcomes, and drive cross-functional alignment. Adaptable, resilient, and committed to fostering innovation and continuous improvement.
###

Additional Requirements

Ability to cultivate an inclusive, collaborative team environment. Strong verbal and written communication skills, with the ability to articulate ideas to both technical and non-technical audiences. Demonstrated ability to creatively and analytically solve complex business problems through effective collaboration. Proficiency in delivering presentations to senior leaders and executive audiences. Strong analytical and problem-solving abilities, with the capacity to identify and address complex challenges. Understanding of how organizational processes align with technology solutions. Familiarity with enterprise-level technologies and the adoption of new tools and systems. Ability to think strategically, balancing long-term vision with short-term priorities and operational considerations.

How we hire

---------------


Our approach
Experience and accommodations
CV and cover letter tips
Interview tips
Our decision
###

Perks and benefits

Flexible work hours
Robust company-paid benefits
Generous time off package
A balanced approach to work and life
Stock purchase plan
RRSP program*
Work from home options