Job Description

Company OverviewAt Fidelity, we\xe2\x80\x99ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we\xe2\x80\x99re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you\xe2\x80\x99ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You\xe2\x80\x99ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you\xe2\x80\x99ll feel valued and supported to be your best - both personally and professionally.The OpportunityThis role resides within the Finance & Corporate Services (\xe2\x80\x9cFCS\xe2\x80\x9d) department of Fidelity Canada. FCS provides various services across the organization including strategy support, executive and business unit finance support, business analytics, financial planning and analysis, corporate sustainability and corporate business initiatives. This operational excellence position will join the Fidelity Leadership Team and report to the Vice-President, Corporate Sustainability & Business Initiatives.Fidelity Canada is seeking a seasoned leader in driving process and service excellence and a culture of continuous improvement. This leader will oversee the development of a new program and team that will leverage six sigma, client centric service design, process control, and other process excellence techniques to optimize operational processes, reduce risk, and enhance client experience.What You Will DoOperational Excellence Strategy & ManagementTake a leading role in the development and ongoing management of an enterprise-wide operational excellence program for Fidelity CanadaWork with senior leadership to establish goals that satisfy the needs of the Executive TeamMaintain awareness of process improvement programs and initiatives in place at other Fidelity companies and align elements of Canadian program where appropriateDevelop and maintain a strong alliance with the Fidelity Canada Risk team to ensure a strong focus on risk reduction is an integral aspect of our programOversee the application of advanced analysis and techniques to monitor and assess key business processes to reduce risk, minimize error, maximize efficiency, and enhance customer experienceClient Centric DesignWork closely with client focused business units to ensure client centric service design is central to all operational modelsDevelop strong relationships with business partners across the organization to ensure operational excellence program is responsive to business needs and enhances client experienceMaintain expert knowledge of Fidelity\xe2\x80\x99s businesses, customers, products and services. Continuously monitors for developments both internal and external that could impact processes or client experienceTechnical Knowledge, Innovation, and Change ManagementInstil a mindset of innovation to the organization providing constant focus and communication of emerging technologies and solutions to improve processes, efficiency, and mitigate riskDevelop an enterprise-wide change management mindset and lead the organization in the delivery of end-to-end organizational change that will cultivate operational excellenceHarness the available data around the firm and identify gaps where required data does not exist as part of cohesive strategy to use data to drive decision making on process reengineering and efficiencyDevelop and maintain relationships with key resources in Business Analytics, Information Systems, and Operational teamsLead and Develop StaffCreate a culture of operational excellence, innovation, and forward thinking within the teamProvide leadership that helps improve efficiency, effectiveness, professionalism and staff engagementSet goals and effectively communicate priorities through regular feedbackWhat We\xe2\x80\x99re Looking For8-10 years of operational excellence/process improvement experience within Financial Services or relevant industriesDemonstrated team leadership & people management experienceUniversity degree or equivalent experienceExperience in Lean/Six Sigma Black Belt/Master Black Belt or other advanced operational efficiency disciplines is an assetWhat You Will BringProven track record in process reengineering and continuous improvementDemonstrated ability to drive change and challenge the status quoExcellent analytical and problem resolution skillsOutstanding project and program management skillsStrong networker with access to external network of key industry stakeholdersConfident, strong relationship builder with the ability to influenceExceptional communication, leadership, facilitation, negotiation, and influence skillsExperience attracting, developing and retaining strong talent in a customer-centric organizationFidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans\xe2\x80\x99 status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

• Canada\'s Top 100 Employers

o Greater Toronto\'s Top Employers
o Canada\'s Top Family-Friendly Employers
o Canada\'s Top Employers for Young People

• Great Place To Work\xc2\xae Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today\'s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) - Best Place To Work

o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion EmployerDesignations

• Canadian Compassionate Companies \xe2\x80\x93 Certified
• Benefits Canada\'s Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter\'s Most Innovative HR Team

Fidelity Investments