Job Description

Family & Children's Services of St. Thomas & Elgin is committed to becoming allies with First
Nations, Inuit and Metis communities; those of African-Canadian/Black heritage; other
racially marginalized and 2SLGBTQIA+ persons, through our Truth and Reconciliation
commitments, our ongoing 'Diversity, Equity and Inclusivity' work and antiracism/anti-
oppression education.
Our Mission
We protect and support children and youth in partnership with families and communities.
DIRECTOR OF SERVICES
New Position - Full-time, Permanent
Family and Children's Services of St. Thomas and Elgin (the Agency) is seeking an exceptional
individual who possesses a dynamic and advanced set of skills to join our Senior Management
Team in the role of Director of Services. This opportunity will be of interest to practiced child
welfare professionals who seek to advance their careers and leadership contributions in the field.
The Director of Services holds a key position on the Senior Management Team, working
collaboratively to uphold the proven performance of the Agency in meeting and exceeding the
expectations of the Ministry, the field, and the community. The ideal candidate will possess
extensive management experience, having held diverse and progressive management positions
in the child welfare sector, and/or having a proven record of effective leadership and
management as part of the Family and Children's Services of St. Thomas and Elgin Management
Team. The successful candidate will demonstrate strong leadership skills and proven problem
solving capabilities. These will include efficient, effective, and agile decision making that
contributes to the best practice models and values held by the agency.
SCOPE OF JOB:
This position ensures effective service delivery by maintaining the consistent day-to-day
implementation of the Agency's and Ministry's mandatory standards, policies and procedures.
This position carries responsibility for monitoring and evaluating programs and services and
making recommendations to the Executive Director regarding change or enhancement of those
programs and services in the pursuit of quality assurance and continuous improvement, ensuring
all programs and services contribute to the Agency's strategic directions, workplace culture, and
equity commitment. This senior management position is responsible for the supervision of
assigned management staff and carries administrative responsibilities. This position is outside
the Bargaining Unit.
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Date Last Amended: July 17, 2025
Family and Children's Services of St. Thomas & Elgin
QUALIFICATIONS:

• Master of Social Work degree from a recognized university;
• A member in good standing with the College of Social Workers and Social Service Workers, or

the ability to be registered;

• Progressive experience. A minimum of ten years in a Child Welfare/Protection setting with

five years in a supervisory capacity;

• Demonstrated leadership, management skills and abilities, and professional practice;
• Demonstrated knowledge of child-welfare practices, including excellent clinical knowledge in

attachment, trauma, child development, and child neglect;

• Proven communication skills with staff, management, and community;
• Well-developed organizational skills and the ability to manage projects;
• Effective conflict resolution skills and excellent analytical problem solving skills;
• Working knowledge of the Signs of Safety Child Welfare Assessment and Practice Model;
• Thorough knowledge of the Child, Youth, and Family Services Act (2017) and other related

legislation and Ministry Standards and guidelines; and

• The ability to anticipate policy and service priorities through the analysis of statistical

information and trends.
DUTIES and RESPONSIBILITIES include but are not limited to:
1. Maintenance of Effective Service Delivery and Quality Control:

• Develop and maintain processes to ensure the effective delivery of services and

adherence to standards and legislation.

• Ensure Agency services align with evidence informed practices.
• Recommend adjustments to programs through the evaluation of service delivery to

achieve an effective response to service user and community needs.
2. Leadership:

• Actively uphold the Agency's Vision, Mission and Values.
• Actively participate in, help develop and implement the Agency Strategic Plan.
• Serve as the delegated "Acting Director" and assume their responsibilities, when

required.

• Attend and participate in Board of Director's meetings and sub-committees as

required by the Executive Director.

• Identify new projects related to client services, monitor projects, and implement

recommendations.

• Provide current and relevant information to staff and Management on child-welfare

practices.

• Perform any other duties as assigned by the Executive Director.

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Date Last Amended: July 17, 2025
Family and Children's Services of St. Thomas & Elgin
3. Human Resource Management:

• Ensures that agency service staffing levels are appropriate.
• Participate in the hiring of adequate and efficient staff to carry out the Agency's

programs and in consultation with the Executive Director and Manager of Human
Resources, participate in the deployment and discharge of those staff.

• Ensure the supervision of and provide consultation to Managers.
• Maintain and monitor systems for staff performance review, staff training and

development, outcome measures and internal/external audits.

• Responsible for promoting, addressing, and taking action in situations pertaining to

Health and Safety in accordance with legislative requirements.
4. Administration:

• Develop, maintain, and analyze relevant statistics and data, as required.
• Ensure the completion of systematic case reviews as appropriate.
• Seek consultation with the Executive Director around contentious issues and inform

the Executive Director of situations that may create risk or liability for the
organization.

• Assist in service planning, budget preparation, program expenditure control, and

financial accountability.

• Evaluate the performance of reporting Managers on an annual basis or as required.
• Consult with the Executive Director on policies and procedures making

recommendations where appropriate.
5. Performance indicators:

• Develops and ensures completion of an annual plan to ensure effective service

delivery and quality assurance within the agency.

• Ensures ongoing supervision with program managers and meetings of service

managers occur with appropriate preparation and analysis of the agenda material.
6. Community Relations:

• Develop and maintain working relationships with community, child welfare, and

other public sector partners.

• Identify opportunities for improving collaboration and partnerships, to enhance

services and build on the Agency's accountability to stakeholders and the
community.

• Represent the Agency in the community as requested by the Executive Director.

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Date Last Amended: July 17, 2025
Family and Children's Services of St. Thomas & Elgin
REPORTS TO:
Executive Director
SALARY:
$129,220 - $158,480
DEADLINE TO SUBMIT RESUME:
August 29, 2025
Qualified applicants should submit their cover letter and resume to:
Family & Children's Services St. Thomas and Elgin
Attention: Shelley Wright
E-mail:
"Family and Children's Services of St. Thomas and Elgin is committed to a barrier-free, respectful,
accessible and inclusive work environment. We will endeavor to remove any barrier to the hiring
process to accommodate those applicants with disabilities.
Please inform Human Resources in advance should accommodation be required at any point in the