Job Description

Holloway Lodging Corporation, a wholly-owned subsidiary of Clarke Inc. (TSX: CKI),is one of Canada\xe2\x80\x99s largest lodging companies. Holloway operates and provides management services to 20 hotels under internationally recognized brands such as Holiday Inn\xc2\xae, Travelodge\xc2\xae, Super 8\xc2\xae, DoubleTree by Hilton\xc2\xae, Best Western\xc2\xae, Days Inn\xc2\xae, and Quality Inn and Suites \xc2\xae. For more information, please visit our website at https://hlcorp.ca/ The DoubleTree by Hilton London is located in the heart of downtown London. This hotel is connected by a skywalk to the RBC place and is within a ten-minute walk away from the Covent Garden Market and Budweiser Gardens! The hotel has 323 rooms and suites, an onsite restaurant, a Starbucks, and 34,000 square feet in banquet and meeting spaces. This full-service hotel also offers a well-equipped fitness centre and pool and a fully equipped business center. To provide direction and support to the sales team, while working closely with the General Manager, Corporate Operations and National Sales Director to achieve market segments, revenues and occupancy targets in the property business plan. MAIN DUTIES 1. Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel. 2. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 3. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Marketing Budget, Booking Report, star reports and Sales Meeting minutes 4. Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets. 5. Develop and conduct persuasive verbal sales presentations to prospective clients. 6. Meet with and entertain clients some of which will require travel. 7. Initiate preparation of computerized annual Sales & Marketing Plan and execute plans as outlined. 8. Organize and/or attend scheduled Sales Department and related meetings. 9. Contribute to the development of the annual Rooms Revenue budget. 10. Take an active contributory role in creating and ensuring full implementation/update of the rolling sales and marketing plan in accordance with the Business Plan Strategy defined for the property. 11. Target, coach, mentor, motivate and monitor team members\xe2\x80\x99 performance in assigned market segments providing training and direction as required to achieve budget revenue targets. 12. Actively participate in the hands-on selling process by retaining market segment responsibilities and revenue targets as agreed with the direct supervisor and the National Sales Director. 13. Ensure the achievement of proactive sales activity goals such as telemarketing sales calls, personal sales calls, site inspections, mail-outs, e-bulletins and sales follow-up calls to maintain and increase the property profile, retain existing clients and capture new business. 14. Ensure the effective qualification of all leads and time/cost effective scheduling of sales calls by all team members in order to maximize on effective use of time. 15. Work with the General Manager, Guest Services and Sales staff to develop recommend and implement room rate policies and special packages in order to maximize on revenue and occupancy. 16. Monitor competitors\xe2\x80\x99 rates, facilities and promotions 17. Ensure professional and timely distribution on contracts. 18. Participate in the development of advertising programs in accordance with both National Brand direction and Holloway company policy. 19. Ensure full and proper implementation of a trace file system in order to maximize on business. 20. Liaise closely with Guest Services/Food and Beverage to ensure proper assessment/acceptance of business in line with Yield Management Strategy and the budget. 21. Host and attend or ensure attendance of a property representative at client entertainment functions and networking meetings. 22. Review group histories and accounts in order to facilitate decision making to improve occupancy and rate. 23. Ensure timely and professional preparation of sales and statistical reports and maintenance of record keeping systems by all members of the Sales Team. 24. Personally, conduct Sales calls both individually and with team members as required to assess and provide assistance in developing new accounts, relationship building, follow-up and closing the sale. 25. Arrange or where appropriate, represent the property (brand) or company at Trade Shows. 26. Maintain a proactive and professional working relationship with National Sales and Brand Sales where applicable to the property. 27. Be alert to business trends, including occupancy/demand peaks and troughs and contribute innovative ideas in order to contribute to the profitability of the property. 28. Prepare and present for authorization an annual budget for expenses ensuring effective review, control and submission of expenses in line with Company Policy with full and proper use of the purchase order system. 29. Ensure sales activities are reported in accordance with company policy and ensuring accurate recording of productivity as it relates to the authorized incentive program(s). 30. Comply with attendance rules and be available to work on a regular basis. 31. Perform any other job related duties as assigned. REQUIRED SKILLS AND ABILITIES: 1. A university degree or college diploma in business or in a related field with a specialization in sales is an asset. 2. Several years of experience in hotel sales, with a minimum of two years\xe2\x80\x99 experience in a leadership role. 3. Knowledge of travel industry, current market trends and economic factors. 4. Extensive skill in development and delivery of sales presentations. 5. Ability to access, understand and accurately input information using a moderately complex computer system. 6. Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. 7. Ability to stand and move throughout the hotel property and continuously perform essential job functions. 8. Must have the ability to communicate in English. 9. Ability to communicate effectively both verbally and written in order to interact with guests, vendors and department heads. 10. Ability to apply supervisory skills to plan, organize, direct, coach, train and discipline, as necessary. 11. Strong Administrative skills 12. Strong customer service skills 13. Ability to establish and maintain effective working relationships with associates, customers and patrons 14. Proficient with computers and Microsoft office. 15. Experience with Property Management Software and Point of Sales systems is an asset. 16. Strong organizational skills with attention to detail. 17. Ability to prepare and maintain clear financial reports and to recognize financial inconsistencies. 18. Strong verbal and written communication skills 19. Maintain a professional appearance and manner at all times. Job Types: Full-time, Permanent Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• London, ON N6B 1S2: reliably commute or plan to relocate before starting work (required)

Experience:

• sales: 1 year (preferred)

Work Location: One location