Job Description

Pembina Co-op

is hiring a

Director of Retail Operations

due to growth and re-structuring of the organization in

Saint-Leon, MB.

Who we are:

Co-op does business differently. As a co-operative, we believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and how you can help bring our brand to life, visit us at www.pembinaco-op.crs

What you'll do:

We are seeking a dynamic and experienced

Director of Retail Operations

to lead the daily operational execution, team performance, and retail excellence across multiple retail locations within our Retail and Consumer Operations Business Unit. This key leadership role is instrumental in translating strategic direction into actionable results at the store level, ensuring operational consistency, financial performance, and exceptional customer experience.



Reporting directly to the

Vice President - Retail & Consumer Operations

, the Director will champion company values across all divisions--including Building Centres, Food Stores, and Gas Bars--and will play a critical role in fostering employee engagement, health & safety, and community impact.

Key Responsibilities include:

Operational Leadership:

Oversee all retail operations within assigned divisions, ensuring alignment with corporate goals, operational policies, and brand standards. Set clear performance expectations and monitor execution for consistency and effectiveness.

Team Support & Development:

Lead and coach Store Managers and retail teams to deliver exceptional customer service, optimized operational procedures, and strong merchandising standards. Conduct regular site visits and performance reviews to ensure continuous improvement.

Financial Performance Management:

Monitor key financial metrics across all retail operations, including sales, margins, expense control, and inventory management. Identify performance gaps and implement corrective action plans to drive profitability.

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are:

You are a true Brand Ambassador for Co-op, and you are looking for a lifelong career, in addition to:


You have post secondary education in Business, Retail Management or a related field. You have 7+ years of progressive retail leadership experience with a minimum of 3 years in a multi-unit management role. You have a strong understanding of retail KPI's, merchandising standards and customer experience expectations. You can demonstrate financial and operational acumen, with a results-driven approach. You possess leadership qualities and demonstrate excellent communication, organization, time management, process management and problem-solving skills. You have the ability and willingness to travel regularly within the Pembina Co-op trading area.

Why Join Us?

Opportunity to make a significant impact at a strategic and operational level. Work within a purpose-driven organization that values people/community, integrity, excellence and responsibility. Competitive compensation and benefits package and an employer-contributed pension plan. Supportive and collaborative team culture.

Apply online by July 25, 2025, or contact our VP - People & Culture at

becky.switzer@pembinacoop.ca

for more information.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.