Job Description

Benefits:

Competitive salary Health insurance Opportunity for advancement Training & development

Job Title: Director of Operations

Company: Complete Landscape - Langley/Surrey, BC

Website:

www.completelandscapebc.com

Salary:

$94,800 - $134,800 per year + performance-based bonuses (paid monthly and annually)

Job Type:

Full-time, On-site

Experience Required:

Minimum 5 years in landscape operations, including field leadership

Our Vision

We develop Canada's best landscapers and build teams that lead the industry.

Our Mission

We want everyone to celebrate outdoors.

We bring consistency, pride, and beauty to every property -- so you can celebrate outdoors.

About the Role

We're hiring a

Director of Operations

to lead our growing maintenance division at Complete Landscape. This is a senior leadership position responsible for the success of all teams, systems, and customer relationships. You'll build a high-performing division through accountability, systems thinking, and strong field experience.



This is not a remote position. You must lead from the front -- coaching your team, visiting sites, and engaging with customers. We work better when we are together.

Key Responsibilities

Hire, train, schedule, and retain team members

Monitor job quality, foremen performance, and client satisfaction
Lead operational planning and resource allocation
Develop and maintain org charts, scorecards, and training systems
Analyze data to improve labor efficiency and reduce costs
Drive EOS, Jobber, and Lean systems
Oversee winter salting/plowing operations and fleet management
Conduct performance reviews, lead team huddles, and produce monthly reports
Attend site meetings and maintain strong client communication

Performance-Based Bonus Program

You'll be eligible for the following bonuses based on the revenue you manage:

Monthly Under-Hour Bonus

Under budgeted hours - paid monthly

Annual Customer Retention Bonus

Work Schedule & Expectations

Hours:

Minimum 50 hrs/week (typical: 7:00 a.m. - 5:00 p.m.)

Winter:

On-call availability for salting and plowing

Evenings/Weekends:

May require communication or site planning

Location:

Office/shop-based - must lead in-person

Culture:

Positive, can-do attitude with a focus on continuous improvement

What We Expect

No side work - 100% commitment to this role

Be early, prepared, and professional
Support the team and resolve issues on the ground
* No tolerance for disrespect, negativity, or unreliability