Job Description

Are you dreaming of being part of a 100% Quebec-based company in a booming industry that values well-being for both its clients and employees?

Joining the SKYSPA Group means becoming part of a passionate team in a work environment where well-being and balance are at the heart of everything we do. We offer you more than just a job: a stimulating experience in a friendly, human-centered setting.

WELCOME TO YOUR FUTURE PLAYGROUND !

The SKYSPA Group is a leader and pioneer in the spa industry in Quebec, with four establishments under three banners: SKYSPA Brossard, SKYSPA Quebec,

FORENA Cite Thermale

in Saint-Bruno, and Spa Nordic Station in Magog. Nearly 300 passionate individuals join our mission as employees or independent workers.


We are looking for a

Director of Operations

for FORENA, a visionary leader capable of instilling an entrepreneurial spirit and contributing to our ambitious vision.

WHAT IT MEANS TO WORK WITH US

A positive work environment surrounded by people who work together to achieve business results! A human-centered corporate culture focused on employee well-being; An undeniable team spirit; Free access to our 4 spas for you and a guest from Day 1; Generous discounts on all our treatments; Competitive compensation; Group insurance; Telemedicine services; A Corporate RRSP program; Flexible hours; And more!

YOUR MISSION

In close collaboration with our Head Office teams, you will oversee all operations at FORENA and lead a team of over 100 people. With the support of supervisors, you will contribute to our financial goals while ensuring impeccable service quality for a memorable customer experience. You love being hands-on, at the heart of projects and action!

YOUR DAILY RESPONSIBILITIES

General operations management

: planning, organizing, and controlling human and material resources;

Maintenance

: ensuring the safety, hygiene, cleanliness, and compliance of the facilities;

Care

: closely collaborating with the care supervisor to provide a high-level customer experience;

Customer service

: optimizing the customer experience, coordinating with marketing to maximize sales; actively participating during peak periods and supporting the supervisor and customer service advisors in all their tasks as needed;

Restaurant

: collaborating with the restaurant team to ensure smooth restaurant operations;

Local marketing

: leading local initiatives to create partnerships and increase the visibility and attendance at FORENA.

YOUR PROFILE

Bachelor's degree or university diploma in tourism management, hospitality, or relevant training; 5 years of experience managing teams in tourism, hospitality, restaurant, or a similar sector; Positive and proactive leadership, rigor in priority management; Motivated by exceeding goals; Excellent stress management and decision-making skills; Bilingual, comfortable in French and English, with proficiency in Microsoft Office; You resonate with our corporate values: We are family, we are dedicated, we are genuine, we are passionate, we are heart-head balance.

JOIN US AND BE PART OF THIS UNIQUE ADVENTURE!

Permanent full-time position (40 hours/week); Work schedule to be discussed; * On-call availability to support your team as needed.