Job Description

Full

ROLE & POSITION

Sheraton Ottawa is currently recruiting for a Director of Operations, reporting to the General Manager and will be responsible for the daily operations

HOTEL LINK

www.marriott.com/en-us/hotels/yowsi-sheraton-ottawa-hotel/overview/

JOB SUMMARY

The ideal candidate will illustrate the ability and drive to lead the brand culture, personifying it in daily interactions with both guests and team members: be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels; and create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.

The successful candidate has exemplary communication skills, both verbal and written, and is adept at creating connections with diverse groups of individuals. Proficiency to inspire and motivate others to deliver strategic value, using a collaborative approach is key to gain respect and credibility with team members.

KEY RESPONSIBILITIES

Operational Management

Oversee all day-to-day operations of the hotel, ensuring that all departments function cohesively. Ensures operational efficiency, quality service, and compliance with hotel policies and various regulatory requirements. Coordinate capital improvement projects to maintain quality standards and property image, and to protect the asset from neglect, damage, or deterioration. Drive the brand culture, personifying it in daily interactions with both guests and team members. Be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels. Liaison with Head Office for timely submissions of reports and any correspondence. Managing and executing Property Improvement Plans. Strong Problem Solving Skills The ability to negotiate effectively with various stakeholders and build strong relationships is also important for the success of the hotel.

Financial Oversight

Responsible for the financial health of the hotel, including budgeting, forecasting, and financial planning. Proactively oversee the operations of the Front Office, Housekeeping and Engineering departments to maximize financial performance of the hotel and continually challenge the team to be the best. Work with revenue management resources to develop and implement strategies to grow business. Timely submission of invoices for approvals and payments. Payroll submissions biweekly in a timely manner. Submission of reports in a timely manner as requested by Head Office. The role involves making data-driven decisions, which requires the ability to interpret information and communicate findings effectively.

Staff Management

Lead and manage the hotel staff, including recruitment, training, and performance evaluation, completing year end reviews and working on succession planning. Ensure high levels of guest satisfaction, in line with brand benchmark. This includes handling guest complaints, fostering a guest-centric culture among staff.

Sales & Marketing

Collaborate with the sales and marketing team at Head Office to develop strategies that enhance the hotel's visibility and attract more clientele. This may include promotional campaigns, participation in local events, and forging partnerships with local businesses. Stay in tune with the industry and local market, anticipating market trends, paying close attention to changes in the economy, supply, demand, technology, design, and other impacts, always looking for ways to stay ahead of the competition.

Strategic Planning

Engage in long-term planning by setting overall goals for the hotel, including sales targets, cost management strategies, and comprehensive development plans for property. Participate in developing and monitoring annual sales business and marketing plans.

Compliance & Safety

Ensure the hotel operates in alignment with health and safety standards and adheres to all local laws and regulations. This involves regular inspections, staff training in safety procedures, and updating policies as needed.

Quality Control

Regularly assess the quality of all hotel services and facilities, and initiate improvements to enhance the guest experience and operational efficiency. Work closely with corporate ownership team, ensuring processes, suppliers, systems, and other resources are being utilized effectively.

Relationship Management

Maintain positive relationships with hotel stakeholders, including employees, guests, suppliers, community leaders, and corporate management. Develop and maintain rapport with key industry and community partners. Be a leader and a role model to all team members. Be visible and approachable. Conduct regular team meetings. Maintain an open-door policy and encourage team member engagement and empowerment.

Crisis Management

Handle emergencies and unexpected situations effectively, from natural disasters to security threats or public health crises, ensuring the safety of guests and staff. Operations Director is required to stay abreast of Brand requirement for Safety and Security for necessary actions.

EDUCATIONAL QUALIFICATION

4-year degree from an accredited university in Hotel and Restaurant Management, Business Administration or related major will be a major plus.

WORK EXPERIENCE

A minimum 1-year current experience in the role of Director Operations in a similar size full-service hotel is mandatory.

7-8-year experience collectively in Supervisor and Managerial roles in Housekeeping, Food and Beverage, Front Desk operations

Marriot experience in Full-Service hotels will be an added advantage

Previous Food and Beverage operations experience will be an advantage

Previous experiences with handling a unionized property are a mandatory requirement.

Previous work experience in the Ottawa region would be a plus.

PHYSICAL ABILITIES

Ability to stand and walk the property over extended period of times is critical.

Lifting items for operational needs as needed in various departments

The ability to work weekends and handle high volume operations and handle stress effectively at work to meet guest demands.

ELIGIBILITY

Candidates must be legally authorized to work in Canada

The employer does not provide work authorization or any related support to work authorization.

Applicants must have legal work authorization at the time of applying for the role and position.

LANGUAGE SKILLS

Strong English language skills are essential, the role demands excellent communication and interpersonal skills, including both written and oral proficiency.

French language proficiency will be an asset, due to the city's bilingual nature.

ABOUT US

Sunray Group takes its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.

We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants.

Please contact Sunray Group is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

Dental care On-site parking Vision care
Schedule:

8 hour shift Day shift Monday to Friday Weekends as needed
Education:

Bachelor's Degree (required)
Experience:

Director of Operations : 1 year (required)
Work Location: In person

Expected start date: 2025-07-01