Job Description

SFM provides an equitable, inclusive, and growth-focused environment for our staff. We're committed to providing a positive workplace where every individual's uniqueness is embraced, respected and valued.

Why Choose SFM?

At SFM, you'll get to play a part in a stimulating industry that sits at the intersection of art, communication, and technology. You will be surrounded by a team of passionate people that instill everything they do with a contagious vigor. Join our team to learn and contribute to an industry going (and growing) through a transformation where modernization and diversification are key to our success. So, if you're keen to be heard and empowered, grow your skillset, and are ready to roll up your sleeves and have fun, reach out to us!

What you'll have at SFM:

Progressive, flexible work arrangements with benefits such as: + A company-wide 4-day work week--a first in our industry
+ Hybrid work model
+ Flex-time arrangements
+ 30-day per year allowance to work from anywhere, globally
Car charging stations on premises. RRSP employer match program. Discounted employee pricing on products from the brands we distribute. Extended health benefits. A place at an organization that has perennially achieved status among Canada's Best Managed Companies.

Job Statement

As the Director of Operations, you will be a critical member of our leadership team, reporting directly to the VP of Finance & Operations. You will be responsible for leading and optimizing the organization's operational functions, including supply chain, production, logistics and sales operations. Your responsibility is to ensure operational excellence, scalability, and efficiency across the business, supporting sustainable growth and delivering exceptional value to customers.

Responsibilities

Developing and executing a comprehensive supply chain strategy aligned with the company's business goals, focusing on efficiency, quality, and customer satisfaction, incorporating interdepartmental cohesiveness Ensuring that sales operations support the customer service and sales teams, providing timely, accurate and useful information Leading and mentoring a team of professionals, fostering a culture of collaboration, innovation, and continuous improvement Implementing inventory control strategies to minimize carrying costs while ensuring product availability to meet customer demand Leading logistics and distribution efforts to optimize transportation, warehousing, and order fulfillment, minimizing lead times and costs Overseeing the procurement process to ensure cost-effective sourcing of materials and services Managing production planning and scheduling to optimize resource utilization and ensure timely product delivery Developing and maintaining strong relationships with suppliers and partners to ensure a reliable and efficient supply chain network Implementing and monitoring quality control processes throughout the supply chain to maintain product quality and compliance with industry standards Monitoring and managing supply chain costs, identify cost-saving opportunities, and ensuring budget adherence Identifying and mitigating supply chain risks, including supply disruptions and operational challenges, to maintain continuity of operations Establishing key performance indicators (KPIs) to measure supply chain performance and drive continuous improvement initiatives

Qualifications

Bachelor's degree in Operations Management or a related field; MBA, MSc or relevant certifications preferred (APICS' CPIM or SCMP) Extensive experience (10+ years) in operations leadership, ideally in a distribution environment Deep expertise in supply chain principles, processes, and best practices Proficiency in supply chain software and tools (e.g., ERP systems (JD Edwards and Dynamics), MRP, demand planning software) Superior analytical and problem-solving capabilities Effective communication and interpersonal skills Demonstrated leadership and team management abilities Strategic mindset with a focus on achieving operational excellence Exceptional negotiation and vendor management skills Uncompromising commitment to high ethical standards and integrity

What We Do

SFM is an award-winningand industry-leading distributor and go-to-market service provider for the pro audio, musical instrument, live entertainment, and media production industries. This means we help ensure that inspiring brands like Shure, QSC, Pioneer DJ, and Casio are well represented in the Canadian market. Our company began over 40 years ago with a passion for the music industry and commitment to our staff and customers, and this continues today. We owe our success to an innovative and flexible approach, as well as the strong connections we build with the people we serve. SFM provides an equitable, inclusive, and growth-focused environment for our staff, and we are looking for highly motivated individuals to join our team!

If you have these qualities and would like to join our team, we'd love to hear from you! If this position isn't for you, and you know of someone who would be interested, we invite you to forward this position to them.

SFM has been awarded

Canada's Best Managed Companies, an internationally recognized and leading business management award by Deloitte for five consecutive years running.*