Job Description

Locations: AB, CAHalifax, NS, CAMississauga, ON, CASaint John, NB, CAToronto, ON, CA
Worker Category: Permanent Full Time
Job Title: Director of Operations, Disability Management
Type: Open to anywhere in Canada - Full Time Permanent
Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5000 highly trained clinicians, medical experts and team members in over 300 locations coast-to-coast and continues to grow both organically as well as through acquisitions. Are you ready to drive transformative change at the intersection of health, safety, and business strategy?
We are seeking a dynamic and strategic Director of Operations, Disability Management Services to lead, optimize and scale disability management operations across Canada. Reporting directly to the Vice President of Employer Services, this role is pivotal in ensuring exceptional service delivery, business growth, and operational excellence nationwide. This role is ideal for someone who understands how to run efficient day to day operations and how to design the systems, processes and culture that sustain long-term success.
In this role, you will:

• Lead and manage national disability management operations, ensuring alignment with organizational goals and standards.
• Oversee service delivery for key accounts, maintaining high levels of client satisfaction and compliance with regulatory requirements and contract commitments.
• Provide leadership and direction to regional team leads across Canada, fostering a collaborative and results-driven work culture.
• Manage the full spectrum of disability services
• Drive business planning initiatives, focusing on strategic growth, operational consolidation, and service innovation.
• Ensure financial targets are met by managing budgets, improving efficiencies, and identifying new business opportunities.
• Lead operational transformation initiatives such as workflow redesign, establishing processes, improving automation, technology adoption and role alignment.
• Design and implement workforce models that align capacity, capabilities and service delivery needs.
• Build and sustain strong relationships with internal and external stakeholders, including clients, regulatory bodies, and senior leadership.

What we're looking for:

• Minimum of 8 years progressive experience in operations, service delivery, or business transformation ideally in insurance, health or disability management
• At least 3 years in a senior leadership or director-level role.
• Proven success building or scaling an operations function, such as designing workflows, establishing KPIs, implementing systems, or leading large-scale change initiatives.
• Demonstrated experience managing national teams and leading complex service delivery models.
• Exceptional communication, organizational, and interpersonal skills.
• Degree in nursing, health or equivalent disability management experience
• Knowledge of case management, disability or healthcare operations is a strong asset
• Bilingualism in English and French is considered an asset.

This is a pivotal opportunity for an operational leader who thrives on building structure from the ground up. The ideal candidate brings both strategic vision and hands-on expertise, someone who can see the big picture, design the roadmap and then lead teams to deliver measurable impact. You'll play a key role in shaping how our organization operates, grows and serves clients.
Lifemark Health Group is an equal opportunity employer, and we encourage applications from individuals of all backgrounds and experiences. We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.
Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Skills Required