Job Description

Job Title: Director of Information Systems

Department:

Operations

Reports To:

Chief Executive Officer

Location:

In-office minimum 4 days/week, Toronto, ON

Type:

Full-Time, Permanent

About the MNjcc

The Miles Nadal JCC (MNjcc) is a vibrant and welcoming hub that celebrates diversity, promotes wellness, and fosters a strong sense of community. Located in the heart of downtown Toronto, we offer inclusive programs in fitness, arts and culture, education, and Jewish life, serving people of all backgrounds and abilities. By joining this dynamic Centre of wellness, culture, community and belonging, you will contribute to the well-being of the community and the fibre of a strong and vibrant downtown core.

Position Summary:

The Director of Information Systems will lead a comprehensive review, modernization, and integration of the MNjcc's digital infrastructure and technology ecosystem. This strategic leadership role is responsible for auditing existing systems, identifying opportunities for improvement, and implementing innovative, efficient, and customer-focused solutions that align with the organization's mission and operational goals.

The successful candidate will oversee all core information systems, including databases, CRM, scheduling, registration, membership management, and internal communication platforms--and ensure they operate cohesively and effectively. They will also manage a small technical team (two direct reports), establish clear processes, and champion a culture of digital excellence and user empowerment.

Primary Duties and Responsibilities

Systems Strategy and Innovation

Conduct a full audit and analysis of all existing MNjcc systems, tools, and data flows. Identify redundancies, inefficiencies, and opportunities for integration or system retirement. Develop and implement a comprehensive Information Systems Strategy aligned with MNjcc's organizational and customer service goals. Lead the modernization and streamlining of databases, CRM, and related platforms to create a unified and customer-focused digital experience. Drive the sunset of outdated or overlapping systems while ensuring data integrity and minimal disruption to operations.

Implementation and Operations

Lead system implementation projects from planning through to post-launch optimization. Oversee vendor relationships and technology contracts, ensuring cost-effectiveness and value delivery. Establish standardized policies, procedures, and documentation for system use and management. Collaborate cross-departmentally to align technology solutions with business needs and program delivery.

Leadership and Team Management

Supervise, mentor, and support two direct reports, managing day-to-day priorities and performance. Build efficient workflows, reporting structures, and communication processes within the Information Systems team. Foster collaboration and continuous learning within the department.

Training and User Support

Develop and deliver user manuals, training materials, and workshops for staff across all departments. Ensure staff are properly trained and confident in using new systems and tools. Serve as a key internal resource for troubleshooting and system organization.

Qualifications

Bachelor's degree in information systems, Computer Science, Business Administration, or a related field (Master's degree an asset).

7+ years of progressive experience in IT leadership, systems management, or digital transformation, ideally within a nonprofit, community organization, or membership-based environment.

Proven success in leading system audits, integration, and implementation projects.

Strong understanding of CRM systems, databases, and digital user experience design.

Demonstrated experience managing staff and leading organizational change.

Excellent project management, communication, and problem-solving skills.

Ability to translate complex technical concepts into accessible information for non-technical audiences.

Commitment to the MNjcc's mission, values, and inclusive community environment.

Why Join the MNjcc

Be part of a mission-driven organization that makes a meaningful impact in the community.

Lead transformational change in how the MNjcc serves its members and community.

Work in a collaborative, inclusive, and forward-thinking environment

Salary and Benefits

Annual salary range: $80,000- $90,000 commensurate with experience.

A range of supplemental insurance plans, including medical (including vision care), dental, life, critical illness, and LTD.

An employee assistance program.

Membership for yourself, spouse, and children at the MNjcc Fitness Centre, as well as discounts on most programs.

RRSP matching

How to apply:

Email resume and cover letter to Prachik@mnjcc.org with the subject -

"Application -Director of Information Systems

". Please let us know how you heard about the position.

Applications will be accepted until November 14, 2025.

Please note, while we appreciate everyone who applies, we are only able to respond to applicants moving to the next stage of the recruitment process.

Alternate Formats and Accommodation:

Miles Nadal JCC values inclusivity, collaboration, physical and mental wellness, and fosters the growth and development of staff. We encourage applications from individuals who demonstrate a commitment to upholding the values of equity, diversity, accessibility and inclusion and will contribute to our inclusive environment. You can learn more about our commitments here: https://www.mnjcc.org/learn-about-the-j.

The MNjcc welcomes and encourages applications from racialized persons/persons of colour, women, Indigenous peoples, persons with disabilities, LGBTQ2S+ persons, people of any and no faith, and others who reflect the diversity of our community, our city, and our country.

Alternate Formats and Accommodation for Individuals with Disabilities:

The MNjcc is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and aims to ensure that dignity, integration, and equality of opportunity are embedded in all aspects of our organization's culture.

In accordance with the AODA, accommodation will be provided throughout the recruitment process for applicants with disabilities. Our human resources department will work with you to arrange reasonable and appropriate accommodation. Please contact Prachi Khatri at:(416) 924-6211 x6203; prachik@mnjcc.org; or in person by appointment.

Job Types: Full-time, Permanent

Pay: $80,000.00-$90,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site childcare On-site gym Paid time off RRSP match
Work Location: In person