Job Description

CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our creations can be found in millions of homes. Together in teams, as a company, as a community, we are committed to Creating What\xe2\x80\x99s Different!

CWD is looking for a Director of Information Systems & Operations to join our exceptionally talented and collaborative team! Reporting to the Managing Director at our Niagara Falls location, the successful candidate will be responsible for overseeing the work of the development team, ensuring information is properly coded in our e-commerce platform (Magento) while also developing new coding standards and updating existing ones. They will also be responsible for the management and administration of our ERP system (NetSuite) involving customization, reporting and day to day operations.

If you are someone that likes a challenge and are continuously striving for excellence, then this is the perfect opportunity for you!

What We Offer:

• Full comprehensive benefits (dental, medical and eye) 80/20 split-family coverage
• Annual professional development fund
• RRSP Match
• Life Insurance
• Fitness incentives
• Team events
• 50% off on CWD brands
• Relocation expense

Key Responsibilities:

Leadership

• People:

• INSPIRING THE TEAM: Empower the team towards achieving the corporate objectives, goals of the department, and their personal goals by sharing \xe2\x80\x9cthe why\xe2\x80\x9d and the needs of the business
• CONCEPTUALIZE IDEAS: Brainstorm new and creative growth and optimization strategies with the team
• COMMUNICATION: Establish and communicate clear priorities and sense of direction. Adapt management style to achieve optimum results
• AUDITING AND DELEGATING TASKS: Review incoming projects and task and delegate them to the appropriate team to complete
• TEAM SKILLS: Train and develop a successful team by identifying any skills gaps within the team, recruiting new team members and providing cross training for all roles
• RECRUITMENT: Participate in the recruitment of high-performance staff
• ESCALATIONS: Resolve any escalated issues in a professional and timely manner
• PERFORMANCE REVIEWS - Develop individual performance goals, conduct monthly one on one feedback sessions and complete annual reviews to ensure alignment with corporate vision, mission and objectives
• Process:

• NEGOTIATIONS: Negotiate pricing and services with existing and potential vendors
• BUDGETS: Develop and monitor annual budgets
• EFFICIENCY: Work with team to customize business processes and assist departments in increasing efficiency
• COST MANAGEMENT: Effectively manage department resources to reduce overall cost as a percent of company sales
• QUALITY ASSURANCE: Ensure quality throughout the department through implementation of QA procedures
• CONTINUOUS IMPROVEMENT: Regularly review of departmental procedures for optimization of resources

Corporate Project Management

• BUSINESS ANALYSIS: Develop and manage projects to achieve general efficiencies and corporate objectives
• SUPERVISING AND SECURING RESULTS: Oversee corporate projects from start to finish and complete a final review to ensure end results are in line with the needs of the business and key stakeholders
• COMMUNICATION: Ensure suitable communication/updates are being documented and provided to those involved both internally and externally
• ESTABLISHING PRAGMATIC TIMELINES: Maintain a realistic schedule of these projects and ensure updates on progress and status to stakeholders regularly

Information Systems \xe2\x80\x93 Development/Information Technology

• DEVELOPMENT: Advise programmers on business process workflows and review custom applications and development to ensure compatibility with business operations
• PLATFORMS: Work with team on development and customization initiatives of Ecommerce (Magento), CRM (Salesforce) and ERP (NetSuite) using various integration methods
• PROGRAMMING PROCESS: Oversee the entire programming process including planning, design, review, and ongoing support
• NETWORK INFRASTRUCTURE: Oversee the network infrastructure including networking equipment, telephony and servers
• NETWORK SOFTWARE: Oversee the implementation and maintenance of various network software such as email, chat, virtualization and office software

Logistics

• INVENTORY DISTRIBUTION: Overseas domestic inventory distribution and identify areas for improvements to lower cost or increase customer satisfaction
• INVENTORY MANAGEMENT: Oversee procurement of product from overseas vendors. Assist in forecasting to ensure inventory is at optimum levels
• CUSTOMS COMPLIANCE: Establish procedures that ensure customs compliance throughout the company
• VENDOR MANAGEMENT: Ensure third party warehouses, logistics services and contract manufacturers are meeting KPI\xe2\x80\x99s

Warehouse & Facilities

• FULFILLMENT: Oversee the order processing and fulfillment of daily orders to ensure customer needs are being met or exceeded
• RETURNS PROCESSING: Ensure team KPIs for returns processing are being met or exceeded
• WAREHOUSE INBOUND/OUTBOUND PRODUCTIVITY: Ensure a steady inbound and outbound flow of inventory throughout the warehouse
• MAINTENANCE: Ensure facilities are always clean, organized and stocked with supplies. Coordinate with third party vendors for repairs and maintenance and act on JHSC recommendations

Qualifications:

• College diploma or university degree in Business, Information Systems or a related field
• 7+ years managing 3 or more supervisor level employees
• 10+ years in related field
• Managed 3+ departments concurrently
• PMP, Six Sigma or CCBA designation an asset
• ERP experience required
• Experience in an e-commerce environment preferred
• Proficiency using Microsoft Office
• Experience managing a large volume of data
• Excellent organization and time management skills
• Analytical and highly motivated self-starter
• Detail oriented problem solver
• Strong communication and interpersonal skills
• Ability to work in a fast-paced ever-changing environment

You Will Stand Out If:

• You have experience using NetSuite
• You have experience with Magento

This is a full-time permanent role working 40 hours a week. Our hours of operation are 8:15am to 5:00pm Monday to Friday.

If the above interests you, then apply to join our fast paced, creative, and energetic team!

CWD is an equal opportunity employer and is dedicated to creating a diverse and inclusive work environment. We are committed to providing accommodations for people with disabilities throughout the recruitment process, and upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant\xe2\x80\x99s accessibility needs due to disability. Applicants must make their accommodation needs known upon requests for interviews.

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