Job Description

Description

• Responsible for the successful performance of all aspects of the Housekeeping, Laundry and Health Club department
• Lead and coach the Housekeeping and Laundry teams in providing exceptional guest service, colleague satisfaction, and profitability
• Consistently offer welcoming, friendly and warm service to external and internal guest
• Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their need
• Foster positive cross departmental relationships to create a seamless experience
• Follow detailed cleaning standards
• Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
• Supporting company and hotel policies and procedures including creating, promoting and actively participate in EES, Health and Safety, and Voice of Guest initiatives
• Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas
• Ensuring machines and equipment are in working order in collaboration with Director, Engineering
• Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere
• Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement.
• Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
• Ensure effective colleague planning, selection, training and development strategies are in place
• Key involvement in the Hotel\'s preventative maintenance programs.
• Execute monthly financial obligations towards the Housekeeping & Laundry expenses and productivity
• Assist in the preparation of the annual Housekeeping & Laundry budget and active participation in monthly forecasting, month end commentaries and profit & loss analysis
• Contribute towards and execute departmental and divisional capital plans
• Contributor in developing the hotel wide strategic goals and plans
• Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety
• Advance environmental stewardship in the department and division
• Actively participate on hotel committees and ensure strong departmental representation on all hotel committees and activities

• 5 - 7 years\' experience in Housekeeping with a broad operational knowledge and a minimum 3 - 5 years in a senior leadership role is essential
• Proven ability to shape culture that benefits the constituents
• Familiar with managing within a unionized environment
• Diploma or degree in Hotel/Restaurant Management or related discipline a strong asset
• Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
• Ability to analyze data and trends and create strategies for improvement
• Innovative, creative and willing to take risks
• Results oriented with the ability to be flexible and work well under pressure
• Excellent interpersonal skills, with strong written and verbal communication abilities
• Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination

• Employee Travel Discount Program
• On-shift hot or cold meal
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow within the Company and across the world!
• Ability to make a difference through Corporate Social Responsibility activities

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