Company Description
Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don\'t miss out on this opportunity.
Director of Guest Experience & VIP Concierge
As Director of Guest Experience at Fairmont Jasper Park Lodge, you will provide vision and leadership that fosters an engaged team ensuring quality, efficiency and superior luxury service. You will play a key role in driving customer engagement, while helping to grow brand awareness. The successful Director of Guest Experience candidate is a leader who enjoys a challenge balancing all stakeholders\xe2\x80\x99 expectations by driving engaged and dynamic customer interactions. Jasper Park Lodge\xe2\x80\x99s Director of Guest Experience showcases passion for superior guest service, attention to detail, personal care & attention to all guests as well as providing cutting edge learning experiences, driving the definition of luxury hospitality at Fairmont Jasper Park Lodge. The Director of Guest Experience will drive collaboration across all departments, oversees the customer service recovery process, and is the champion for Accor\xe2\x80\x99s loyalty program. In addition, the successful candidate is responsible for overseeing our Luxury Signature Cabins and VIP Guests as well as our Concierge Services & Butler team, creating exceptional customer experiences from pre-arrival to post departure.
What is in it for you:
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