Job Description

Director of First Impressions

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Location:

Mercedes-Benz Winnipeg

Who We Are

At Mercedes-Benz Winnipeg, excellence isn't just part of the drive -- it is the drive. As proud recipients ofAutomotive News' "Best Dealerships to Work For" two years running, our commitment to a culture of luxury, respect, and employee empowerment sets us apart in the automotive world.


We believe your first hello can leave a lasting impression, and we're looking for a Director of First Impressions to be the face and heartbeat of our dealership.

What You'll Do

As the first point of contact for our prestigious clientele, you'll be responsible for more than just answering phones -- you'll set the tone for every customer experience. Here's what your day might look like:

Greet clients with polished warmth and professional poise -- think five-star hotel meets luxury automotive showroom*.
Manage incoming calls, directing inquiries with concierge-level efficiency and grace. Coordinate front-desk traffic, ensuring the showroom always feels calm, curated, and customer-ready. Provide behind-the-scenes support to our sales and service teams -- appointment bookings, light admin tasks, and keeping things moving smoothly. Offer refreshments and hospitality touches that elevate our guest experience. Maintain a pristine reception area worthy of the Mercedes-Benz emblem.

What You Bring

A natural smile and welcoming energy -- you're the type who makes people feel seen the second they walk through the door. Previous experience in reception, guest services, or hospitality -- ideally in a premium or fast-paced environment. Professional presentation and communication skills that match the Mercedes-Benz standard. Tech-savvy with the usual tools: Microsoft Office, email, phones, and scheduling systems. Calm under pressure and proactive -- you don't wait for someone to ask, you just make it happen.

Why Join Us?

Work in a

luxurious, modern dealership

that reflects the prestige of our brand. Be part of a team that actually values your contributions (seriously -- we've been officiallyrecognized for it). Competitive compensation and benefits. Employee vehicle discount programs -- because let's be honest, the cars are stunning. A company culture that's high-performance andhuman.

Our Commitment to Inclusion

Mercedes-Benz Winnipeg is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.If you require accommodation during any stage of the recruitment process, please let us know -- we will work with you to meet your needs.

Apply Today

This isn't just a reception role. It's a front-row seat in the luxury automotive experience. If you're ready to bring your charisma, professionalism, and passion for people to a world-class team -- we want to meet you.