Director Of Customs Processing & Customer Service

Surrey, BC, CA, Canada

Job Description

We are looking for a dynamic individual to bring their skills and enthusiasm to this position.

About Us



Pacific Coast Express Limited is a diversified cross-border transportation company based in Surrey, BC serving Western Canada and the United States and is a proud business unit of Mullen Group Ltd. (a public company). How we conduct our business and ourselves is guided by honesty, trust, respect and integrity. These are the most fundamental values and principles in which we operate.

About the Position



Located at our Surrey, BC head office, this leadership position is a motivated and conscientious member of our senior management team where an entrepreneurial spirit is encouraged; you are passionate about what you do, are outgoing and have a strong work ethic. You are responsible for managing budgets.

Responsibilities



Provides critical "leadership and oversight".

Responsible for setting performance standards, and ensuring compliance with regulations.

Oversees and monitors workforce recruiting and employee performance standards; initiates and conducts supervisory and employee appraisal interviews.

Within the company's goal of continuous improvement, provides a positive environment of learning and strategic thinking.

Plan, organize, direct and supervise the work activities of the team members in order to provide prompt and efficient services to both internal and external customers.

Identifies and solves workflow problems with a clear focus on providing excellent customer service and maintaining effective business relationships.

Initiates upstream improvement to realize the downstream benefits and in part, increases the use of technology to support various systems.

Identifies opportunities for improvement and implements necessary changes.

Ensures team is in compliance with Canada Customs and US Customs when processing cross-border shipments and related paperwork.

Ensures routine processes and procedures are adhered to and maintained on a timely basis.

Qualifications & Experience



Proven leadership skills to motivate and inspire those around you and create an environment where people will give their very best

Minimum 5 years management experience

Strong attention to details, i.e. compliance in cross-border customs processing

Well organized and able to handle multiple priorities simultaneously

Excellent communication, negotiation, customer service and computer skills

Highly motivated self-starter, diplomatic but relentless and disciplined, excellent collaborative skills

We offer a comprehensive salary and benefits package. All applications will be held in the strictest of confidence.

Job Types: Full-time, Permanent

Benefits:

Dental care Disability insurance Extended health care Life insurance Vision care
Application question(s):

The role will require in-person interview. Will you be able to attend the in-person interview?
Experience:

Management: 5 years (preferred)
Work Location: In person

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Job Detail

  • Job Id
    JD2548040
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Surrey, BC, CA, Canada
  • Education
    Not mentioned