Job Description

At Broadridge, we\'ve built a culture where the highest goal is to empower others to accomplish more. If you\xe2\x80\x99re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are actively seeking a Collections Director to lead our International Collections team in our Canada office. The Director of Collections is responsible for driving the strategic direction of Financial Operations by leading, executing, and implementing change around process reengineering, automation, centralization, smart-shoring, and technology. They will review existing processes (non-Oracle and Oracle), evaluate, and recommend opportunities to enhance processes and procedures improving efficiency, accuracy or user experience, and executing on selected enhancements/improvements. They will play a key role in driving improvement to AR metrics such as DSO, AR, and Cash.

Key Job Functions/Responsibilities

Leading staff of 5-10 including, but not limited to hiring, corrective action, performance appraisals, review and approval of timesheets, ensuring staff is properly cross trained and coverage is maintained, motivating and developing, etc.

Using domain expertise within billing and/or credit & collections functions for Shared Services Financial Operations

Continuing to build upon existing knowledge and develop new knowledge for areas within Financial Operations

Detailing all processes, procedures, and providing necessary training of associates

Balancing centralized process supporting invoice delivery via client portals, evolving and automating processes.

Facilitating/leading definition of project scope, business case, goals, resources needed and deliverables.

Issuing reports to senior leadership to highlight collection challenges and engage business in resolution.

Establishing and publishing metrics on a daily, weekly, monthly basis

Ensuring month-end deliverables and all processes are efficiently, timely and accurately executed

Coordinating data from appropriate sources such as collectors is timely.

Working with supervisors as needed

Seeking external knowledge and training to improve current processes: working on projects to drive efficiency, accuracy and improved AR metrics such as Cash and Aged AR, attending relevant conferences, seminars as appropriate, etc.

Finding opportunities for increased efficiency, improved accuracy, and increased collections

Providing ad-hoc analysis, reporting, as needed

Leading workflow for all extensions of department resources, such as collection agencies, HYD team, BLR team, etc.

Basic Skill Level Requirements

Education:

Bachelor\xe2\x80\x99s degree in Finance/Business related area

Experience:

15 years Collections or Financial Operations experience/ demonstrated history of leading change to improve metrics

Expertise in integrated Oracle EBS preferred; Oracle Advanced Collections experience a plus

Recruitment Process

Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

Reference check

Education verification

Credit inquiry

Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

#LI-Hybrid #LI-TN1

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company\xe2\x80\x94and ultimately a community\xe2\x80\x94that recognizes and celebrates diversity in all its dimensions.

Broadridge Financial Solutions