Under the direction of the Superintendent of Uniform Operations, the Director of 9-1-1 Communications Centre is responsible for the strategic leadership, management and operations of the Winnipeg Police Service Communications Centre, overseeing efficient and effective handling of emergency and non- emergency calls, dispatching units, and management of communication tools such as radios, Centrex, VoIP and mobile phones.
The Director ensures the Centre adheres to high standards of service delivery, while also preparing for future challenges and growth. This involves balancing operational needs, resource planning, technology integration, risk management and interagency cooperation to achieve long-term success.
The Director fosters a culture of high morale, well-being, teamwork and sustained high performance among staff.
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