Job Description

Req Id: 418022At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content \xe2\x80\x93 we\xe2\x80\x99re revolutionizing how Canadians communicate.If you\xe2\x80\x99re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.SummaryThis position reports into the VP, Core Network and Managed Services. This is an opportunity for an exceptional Director, Network in Managed Services, to join our team and lead our efforts in delivering innovative and cost-effective network solutions to our clients. As the Director, Network within Bell Canada\xe2\x80\x99s Network and Technology Services (NTS) team, you will be responsible for managing networking (IP and security) and telephony networks (including contact centers solutions) on behalf of our customers nationally. You will lead a team of talented professionals responsible for ensuring the robustness, scalability, ongoing transformation, and automation of our network infrastructure while maintaining high standards of telemetry and proactive support for our managed services contracts.Key Responsibilities

• Oversee the management of Networking and telephony networks as part of managed services contracts for our customers, ensuring high standards of telemetry and proactive support
• Foster close collaboration with the Bell Business Markets (BBM) team, including the account team, incident team, and professional services team, to meet customer needs effectively
• Support and participate in the Bell Business Markets (BBM) digital transformation program, aligning managed services with evolving technology and customer expectations
• Design, delivery and implementation of automation and AI Ops solutions
• Network planning and capacity management
• Day to day 24x7 operational support for service platforms and customers
• Onboarding new customers
• Network and customer translations design
• Incident and performance management
• Vendor management
• Investment and operational budget management
• Continuous improvement program management
• Talent management (attract, retain and develop)

Critical Qualifications

• Bachelor\'s degree in a relevant field (e.g., Telecommunications, Engineering, Computer Science)
• Proven leadership experience in network engineering, managed services or operations within the telecommunications industry
• Strong organizational and leadership skills required for leading a large team (400+) with multiple stakeholders
• Strong understanding of telecommunications technology and best practices
• Exceptional strategic thinking and problem-solving abilities
• Demonstrated success in driving network simplification and automation initiatives
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
• Strong commitment to customer satisfaction and service quality
• Bilingualism would be an asset

#EmployeeReferralProgramAdequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal || Canada : British Columbia : Vancouver || Canada : New Brunswick : Fredericton || Canada : New Brunswick : Moncton || Canada : New Brunswick : Saint John || Canada : Newfoundland : Mount Pearl || Canada : Newfoundland : St. John\'s || Canada : Nova Scotia : Bedford || Canada : Nova Scotia : Halifax || Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Prince Edward Island : Charlottetown || Canada : Quebec : Verdun
Work Arrangement: Hybrid
Application Deadline: 05/17/2024For work arrangements that are \xe2\x80\x98Hybrid\xe2\x80\x99, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.At Bell, we don\xe2\x80\x99t just accept difference - we celebrate it. We\xe2\x80\x99re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at .Created: Canada, QC, MontrealBell, one of

Bell