Job Description

Organizational Status

The Phoenix Society is a multi-service agency located in the Lower Mainland of British Columbia dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and/or employment. This role will support across multiple departments through planning and provision of mental health and substance use services.

Job Summary

Reporting to the Chief Operating Officer, the Director, mental health and substance use services, is a key member of the senior management team with primary responsibility for overseeing the effective and efficient delivery of mental health and substance use treatment, support and clinical services in alignment with the vision, values and strategic direction of the Society.

The position creates and promotes an environment that is focused on evidence-based, client-centered and trauma-informed care that supports opportunities for research, learning and teaching for staff, practicum students and volunteers.

Work Performed

Program Management

• Oversee program planning and implementation in alignment with the vision, values and strategic direction of the society.
• Ensure service delivery meets contract expectations. Responsible for oversight of reporting to funders on outputs and performance against annual service delivery plans.
• Develop and maintain outcome measures for ongoing quality improvement
• Ensure programs are in accordance with applicable local, provincial and national laws, regulations and standards (e.g., Community Care Facilities Licensing; Correctional Services Canada, BC Housing, Fraser Health Authority, Mental Health and Substance Use Services - Stabilization and Transitional Housing Programs, Canadian Standards and Guidelines for Career Development Practitioners)
• Ensure that accurate client records (e.g., assessment data, client care plan, goal setting, case notes and discharge summary), reports, statistics on residents and all required documentation are complete
• Ensure that program delivery is provided within the annual operating budget
• Assist senior leadership in the preparation of the annual operating budget

Human Resources and Staff Supervision

• Foster collaboration and effective working relationships that contribute to an environment of trust and mutual respect Inspires a shared vision and maintains group cohesiveness, motivation, commitment and effectiveness
• Oversee and evaluate recruitment strategies for program staffing needs
• Provide positive leadership to all program staff, practicum students and volunteers, encouraging a team approach, professional attitude and respectful, supportive working relationships
• Direct plans and coordinate the work of program staff including supervision, evaluation, training, and team building
• Ensure that training and orientation is completed for new program staff, practicum students and volunteers
• Conduct performance reviews and planning sessions with program staff and provide on-going coaching and feedback where required
• Organize and facilitate program staff meetings to maintain effective communication with managers and staff
• Maintain and update own clinical knowledge within area of practice, and develop a plan for professional development. Reviews progress to ensure that goals are achieved within established timeframes

Community Relations

• Fosters collaboration and effective working relationships with stakeholders and community groups that promote cooperative goals
• Develop proposals for initiatives and implement programs that respond to the complex needs of underserved populations
• Participate as an agency representative in collaborative partner networks and in related community social and economic development activities

Qualifications

• Masters degree in social work, counselling, education, psychology, etc., or equivalent
• 10+ years of experience in progressively responsible roles in community-based settings working with marginalized populations, substance use services, mental health, corrections, etc.
• Demonstrated experience related to the design, delivery, and evaluation of core programs in a non-profit environment
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid Certification with CPR is required
• Valid drivers license is required

Skills & Knowledge

• Knowledge of practices for populations with complex needs related to mental health presentations, substance use, and homelessness
• Strong skills in Windows, Microsoft Word, Excel, and database management systems
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to lead and work in a trauma-informed practice
• Demonstrated commitment to the social sector with a passion for the organizations mission is essential

Competencies

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

People Leadership

• Takes responsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Acts as an ambassador of the organization, promoting the values and mission
• Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity

People Management

• Displays interest, concern and respect for their staff and their staffs development
• Establishes clear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Gives recognition and acknowledgement to staff for their achievements

Task Leadership

• Able to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit
• Makes clear, consistent, transparent and timely decisions
• Displays effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resources

PHOENIX SOCIETY

The Phoenix Society is an accredited, multi-service agency serving the Lower Mainland of British Columbia and dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and/or employment.

Vaccination Requirement:

Effective October 26 2021, all new hires at the Phoenix Society require full COVID 19 vaccinations (have a series of a World Health Organization-approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Individual medical exemptions must be approved by the Provincial Health Officer.

Commitment to Equity, Diversity & Inclusion:

Phoenix Society is an Equal Opportunity Employer and welcomes all applicants to apply and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

CLOSING DETAILS

Application Process: Please apply with a cover letter and resume on this site.

Application Deadline: The position will be filled as soon as a suitable candidate is identified.

Phoenix Society