Job Description

Description

Hitachi Energy is seeking a Director Field Service Operations - North America. This is a remote based role. The role will lead

F

i

eld Service Operations

for Hitachi's BU Service in the North American (NAM) region and will be a pivotal leader responsible for optimizing our field service operations. This cross-functional role demands a strategic thinker who can drive

excellent service delivery, operational efficiency, and exceptional customer satisfaction

. The role will lead, develop, and manage regional field service teams, ensuring alignment with Hitachi's stringent safety and quality standards, fostering a culture of accountability, and championing continuous improvement initiatives.

Key Responsibilities

Strategic Leadership & Execution:

Develop and implement strategic plans for field service operations that directly align with overarching company goals and regional objectives.

Team Leadership & Development:

Lead, mentor, and empower field service managers and their teams across diverse regions and sites, fostering a high-performance culture.

Operational Excellence & Safety:

Champion a culture of safety, accountability, and operational excellence, ensuring adherence to all company standards and best practices.

Process Optimization:

Proactively identify and address operational bottlenecks, inefficiencies, and compliance issues to streamline workflows.

Continuous Improvement:

Lead or actively support continuous improvement initiatives, including Lean or Six Sigma projects, to optimize processes and outcomes.

Cross-Functional Collaboration:

Collaborate effectively with sales and account management teams to support customer retention, drive growth, and enhance overall customer satisfaction.

Qualifications

Education:

Bachelor's degree in Business, Operations Management, Engineering, or a related field. A Master's degree (MBA or equivalent) is preferred.

Experience:

o

10+ years of progressive experience

in field operations.


o

3-5 years in a senior management role

overseeing field service teams.


o

Proven experience in the electrical service industry

is essential.

Equal Employment Opportunity

(EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a

general inquiry form

on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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