Job Description

Job description

Opening up a world of opportunity.

We\'re a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We\xe2\x80\x99re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Commercial Banking

Our global reach and expertise help domestic and international businesses around the world unlock their potential. Our customers range from small and medium-sized firms focused primarily on their domestic markets, through to large companies operating globally. Our services include working capital, term loans, payment services and international trade facilitation.

About the role:

The primary objective of the sales team is focused on the provision of Equipment Finance & Leasing products to business customers operating within the Subject Matter Expert (SME), Middle Market Enterprise (MME), Large Corporate and Global Banking & Markets. Sale of these products generates both interest and fee based income.

The role holder is required to make effective customer contact through inbound and/or outbound channels, as required, to proactively broaden and deepen relationships with customers through identifying opportunities to meet a customer\xe2\x80\x99s requirements

The role holder reports directly to the Regional Head- Ontario, and is responsible for the identification, negotiation & sale of Equipment Finance & Leasing products together with fees within key geographical business areas for Equipment Finance.

The marketplace for these products is mature and highly competitive. A customer may choose its finance provider from a wide array of sources.

The jobholder is expected to require limited support and guidance in the sale of products and account management activity.

Responsibilities:

• Identify, negotiate & effect sale of Equipment Finance & Leasing and collect document/arrangement fees to meet target levels from an established portfolio of facility customers.
• Undertake prospecting /marketing activity as directed by Sales Manager to grow the customer base within Equipment Finance & Leasing.
• Develop cross sale opportunities from customer & prospect base, and maximise HSBC Group portfolio opportunities.
• Provide excellent relationship management to all customers including meeting realistic customer expectations in terms of efficiency, accuracy and professionalism.
• Ensure customer service levels are high thereby mitigating loss of customers and maintain/develop key relationships to protect customer profitability.
• Be a product expert, ensuring that it is used in appropriate circumstances and reducing the likelihood of the Bank being exposed to any reputational, operational or financial risks.
• Develop and communicate effective strategies for winning new business
• Enable the identification of new sales opportunities in the form of new to bank or new to Equipment Finance & Leasing division
• Work closely with sales colleagues to promote awareness of Equipment Finance & Leasing Finance products, strategies and competitor information
• Maintain awareness of the applicable regulatory and business environment
• Support development, direction and delivery of strategic initiatives
• Be responsible for customer engagement; ensure service excellence at all times, for all aspects of any customer, prospect or professional\xe2\x80\x99s interaction with HSBC.
• Develop & implement appropriately high service standards, focused upon exceeding expectation
• Develop appropriate calling plans with the team to efficiently and effectively achieve goals and objectives
• Ensure the appropriate delivery channel services the customer needs are in place whilst meeting the aspirations of the customer, the Bank and the Equipment Finance & Leasing business.
• Be an ambassador for HSBC and develop the bank\xe2\x80\x99s profile in the local \xe2\x80\x98International Business\xe2\x80\x99 community
• Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service
• Ensure fairness in all aspects of delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling.
• Participate in internal and external business events, road shows and seminars as required by the business
• Ensure early identification of problem relationships and proper action to be taken on potential and existing problem accounts to protect HSBC interests
• The jobholder must develop relationships with customers, and implement a cohesive service proposition both to the customer and the Bank, working in partnership with \xe2\x80\x98field based\xe2\x80\x99 sales staff
• Generate a number of cross sale introductions to Group providers to meet the banks customer acquisition objectives
• Support and coach new and existing colleagues promoting and contributing to an engagement culture.
• Keep updated with the standard policy and processes
• Act as an ambassador for the team and contribute fully to its development, effectiveness and success.
• Maintain excellent communication with Group colleagues to ensure a joined up approach to identifying and capturing cross border opportunities.
• Provide active feedback to seniors on process, operations, risks etc and make recommendation as to how these can be changed to secure the customer and the bank.
• Generate a number of cross sale introductions to Group providers to meet the banks customer acquisition objectives.
• Live the Group Values.

Requirements

#LI-KR1 #li-Allegis

• BA in related discipline and 5-8 years of experience working in a competitive sales environment
• Strong leadership and team motivational skills
• Excellent selling and negotiation skills
• Good knowledge of installment finance industry and products, including a sound awareness of competitor product and activity
• Excellent communication skills
• Good IT skills and knowledge
• Proven ability in identifying and meeting customer needs through matching a broad range of products and services
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Ability to interact with business customers at all levels
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
• Excellent time management, planning and organization skills
• Strong analytical skills
• Strong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension
• Proven ability to deliver creative and flexible customer solutions.
• Ability to understand a customer\xe2\x80\x99s business and the fundamentals of running a business
• Some travel may be required once we return to office
• Good working knowledge of Equipment Finance & Leasing products, associated packaged insurance products
• Good knowledge of the HSBC product range

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications. Please contact our Canada Careers mailbox ( ) with any additional inquiries or for support and reasonable accommodations during the selection process.

If this is not the ideal role for you, we invite you to so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.

HSBC