Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



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Manulife Bank is seeking a visionary and results-driven professional to lead our Digital & Payments Strategy team.

In this role, you will be responsible for defining the strategy and building roadmaps to advance our digital and payments position in the market and ensuring the Bank meets its objectives. Your digital thought leadership, payments expertise, experience working with Fintechs, ability to understand markets, demographics, and technology will be key in building out the strategy and business casing key initiatives.

You will be responsible for leading and contributing to teams who are passionate about developing great experiences that provide value to our customers. You are adept at knowing how to navigate and positively influence an organization cross functionally and you have a demonstrated ability to balance long-term product strategy with near term goals. You are naturally curious, have a love for data and have a proven track record at making data driven decisions. You take initiative and know how to monetize and evangelize a vision. This role will have a small team of Strategy professionals reporting to them and will be responsible for coaching and career development.

Responsibilities:

Digital Strategy:

• Develop and implement a comprehensive digital strategy aligned with the Bank\xe2\x80\x99s Digital Sales and Adoption objectives.
• Identify emerging digital trends, assess market opportunities, and collaborate with senior leadership to define a roadmap for digital transformation.
• Identify near and long-term initiatives that can drive business growth, enhance revenue streams, improve operational efficiencies, increase customer satisfaction, and improve profitability.
• Identify opportunities for strategic partnerships and collaborations with external stakeholders such as technology vendors, Fintechs, and industry leaders. Evaluate and negotiate partnerships that can enhance our digital capabilities, expand our market reach, and drive competitive advantage.
• Leverage data analytics, market research, and customer insights to identify opportunities for innovation and differentiation in the digital space
• Define key performance indicators (KPIs) and establish measurement frameworks to track the effectiveness and impact of digital initiatives.
• Analyze data, identify insights, and update leadership around any challenges and recommendations for optimization.
• Stay abreast of emerging technologies, digital trends, and industry best practices. Make recommendations on adopting innovative solutions to drive digital transformation.
• Document maturity models for key capabilities, identifying technology investments required to bring these capabilities to full profitability
• Build and lead a high-performing digital strategy team, fostering a culture of innovation, collaboration, and continuous learning. Develop talent, provide guidance, mentorship, and support to ensure the team\'s success in executing digital initiatives.

Payments:

• Lead the Bank in the payments space- build and lead the roadmap for digital payments at Manulife Bank
• Explore innovative payments solutions by building seamless, connected, personalized and digital focused payments experiences
• Proactively stay abreast of new players in the payments space, identifying and business casing early partnership/strategic investment opportunities
• Stay connected with payments forums and demonstrate leadership in the payments space
• Represent Manulife Bank in payments modernization with Payments Canada, and define Manulife Bank\xe2\x80\x99s needs and role in the RTR initiative
• Monitor and evaluate emerging business models prevalent with market players like Amazon, Apple, PayPal, Square to identify opportunities
• Own business development opportunities from ideation to project inception
• Work collaboratively with partners and stakeholders (e.g., Fraud Management) to Cultivate business cases and drive the sales cycle through research, prototyping, testing to delivery

Leadership and Team:

• Build and lead a high-performing digital and payments strategy team, fostering a culture of innovation, collaboration, and continuous learning. Set clear objectives, provide guidance, mentorship, and support to enable individual and team success.

What motivates you?

• You are a digital thought leader, with the ability to deliver on immediate objectives and balance that with the organization\xe2\x80\x99s long-term strategy
• You are close to the modernization initiatives in the payment space and can identify opportunities for small and large firms
• You have a solid understanding of technology and are comfortable working with technology partners and translating capabilities into business results
• You think big, with the curiosity to discover new ways to enable business outcomes.
• You are highly analytical, resourceful, entrepreneurial, and can understand data and develop insights and creative solutions that can be translated to next steps
• You take ownership and initiative and can drive teams to achieve results, focusing on what matters.

• You obsess about customers, listen, engage, and act for their benefit.
• You take initiative, and roll up your sleeves to get work done

What we are looking for:

• 5-10 years of relevant digital and payments experience in a fast-paced environment, preferably in digital banking
• Demonstrated experience leveraging data to drive sales results

• Experience in putting ideas and plans on paper to sell a vision

• Sophisticated level of experience turning complex business problems into successful digital experiences
• Experience using human centered design principals, to deliver value for customers
• Both big picture thinking and detail-oriented doing.
• Deep understanding of technology and platforms and how to use technology to deliver digital results
• Familiarity with regulatory requirements and compliance considerations in the digital landscape.
• Proven experience in Digital payments and business architecture

• Previous experience in financial services and delivering on P&L objectives
• Experience in people development and leading/building high performing teams.

What can we offer you?

• A competitive salary and benefits package.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture; We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion; We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Toronto, Ontario

Salary range is expected to be between $100,500.00 CAD - $180,900.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife