Director, Customer Success, Enterprise Account Management
Reporting to Melissa Trottier, Vice President Customer Success, the mission of the Director, Customer Success, Enterprise Account Management' is to be a client advocate, trusted advisor and a key growth driver for Dialogue's largest clients. This role requires a seasoned leader who can lead strategic relationships, foster the team's growth, and ensure the long-term success of our enterprise clients. The Director will be fully accountable for establishing and executing effective retention and engagement strategies and ensuring our solutions meet our enterprise clients' complex and evolving needs in the most effective manner. Working in close collaboration with Sales, Partnerships and Marketing, this leader will represent the voice of our largest and most strategic clients.
What you'll be doing:
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