Job Description

Director, Community and Navigation Services

Links2Care is a non-profit, community service organization providing a better quality of life through care, support and connection for seniors and adults with disabilities, children and families, and people of all ages in need in Halton, Mississauga, and South Etobicoke.

Links2Care is proud to be a Great Place to Work (Certified 2024-2025) and to have won 2024 Best Workplaces(TM) in Canada, based on employee feedback about their workplace experience. We also received CARF accreditation, demonstrating our commitment to quality services, accountability, and sound financial stewardship. At Links2Care, we foster a supportive, collaborative environment for employees, clients, and the community.

Our vision is to create "A community that is cared for, always," and we live our values of Respect, Equity, Integrity, Dedication, and Innovation every day. Join us in making a meaningful impact! Visit our website for more information at links2care.ca

Job Type:

Full Time - Oakville, Acton, Georgetown

To Apply: Email your resume and cover letter to epontes@links2care.ca

Closing Date:

August 29, 2025

Position Overview

The Director of Community & Navigation Services, reporting to the CEO, is responsible for community and navigation programs. This position oversees various areas, including Wellness Hubs, Navigation Services, Navigate Halton partnerships, Children's programs, and other community service initiatives. The Director also provides leadership to Managers to ensure high-quality services and compliance within the community services sector.

Role Accountabilities

Comply with the Links2Care policies, standards, guidelines, and procedures

Participate constructively in staff and other designated internal meetings

Establish program objectives in line with organizational/contractual requirements and accountability under Ontario Health, Ministry of Education, Halton Region, Quality First and CARF accreditation standards

Diligently work to improve the client and employee experience by understanding their needs and identifying gaps and implementing cutting edge solutions

Create and sustain a culture of excellence and inclusivity; holding self and others accountable for individual and team development that align with the needs of Links2Care

Constantly review and make recommendations for improvement of the organization's policies, procedures and practices

Develop and implement operational strategies by identifying and researching trends, issues, information, data, and reports and makes recommendations that support program and organizational vision, strategic thinking and direction

Measure and report program/service performance and outcomes, implementing change as needed

Utilize people strategies, including employee relations, training and development, succession planning, records management, health & safety and legislative compliance

Support the team around accreditation requirements for all funder programs to which leadership is being provided

Maintain the highest level of confidentiality of all pertinent Links2Care documentation/information

Work collaboratively as a member of the Senior Leadership Team

Lead and support the Managers/People Leaders with issues pertaining to client and employee challenges, complaints, operations, process development and policy and procedures

Work in partnership with all team members in the planning and delivery of education and in-services pertaining to quality of care, payroll and employment standards

Guide their team in the completion of employee, client and program evaluations

Identify and mitigate risks through education, evaluation, advocacy and process development

Achieve results by setting a good example, being a positive influence and promoting harmonious team spirit

Inspire the Managers/People Leaders to maintain a climate that attracts, keeps and motivates a diverse team of top-quality people

Act upon, in cooperation with the Managers/People Leaders, any escalated incident reports, complaints along with guiding clients and staff through the problem solving/complaints process

Provide crisis intervention and conduct investigations as necessary

Inform the CEO of all situations, issues or risks

Compile and present a quarterly Quality Report based on the quality framework designed

Monitor and Evaluate

Maintain records as per Links2Care standards

Report in writing: all accidents, injuries and occurrences

Provide reports as required or requested

Collects and maintains client and employee information based on program needs and employer requirements in accordance with the Links2Care confidentiality/privacy policy, PHIPA and PIPEDA legislation and IAR and HPG privacy standards

Maintain positive relationships with networks, professional organizations, and other related service providers

Represent the mission, values, and philosophy of Links2Care in the community, including networks or meetings

Assist in the training and mentoring of students, new staff, and/or volunteers

Ability to develop relationships within the 'circle of care', with community partners, and funders

Professional Development

Set annual performance and professional development goals for program and direct reports aligned to organization goals

Attend relevant conferences, workshops, and other in-service events as approved

Knowledge of Links2Care's Financial and Human Resource policies/procedures

Account for any program-related funds for which responsibility is granted

Perform other duties as assigned

Ensure activities meet and integrate with Links2Care's organizational requirements for quality management, health and safety, values, and mission

Uphold and ensure a client-centered approach all the while showing empathy and patience when interacting with clients

Ability to work with distractions, prioritize tasks, manage complex environments and meet established timeframes

Perform duties independently and in a team setting and demonstrate skills related to organizing and time management

Mature personality and the capacity to maintain the highest level and standards of confidentiality

Exceptional communicator with outstanding verbal and written skills

Proficient computer skills comprising data management, scheduling and Microsoft Office

Tact, professionalism, discretion, honesty and proven tract record in developing positive relationships with seniors and adults with disabilities

Sound knowledge of the community resources available to seniors and persons with disabilities in Halton Region, Mississauga and Etobicoke.

In depth understanding of the programs and services provided by Links2Care

Working knowledge of the Ministry of Health and Long-term Care, as well as seniors programming, funding sources and implications of program decisions

Establish and maintain professional boundaries and work within a defined scope of service

Qualifications

Bachelor's degree in related field such as Social Work, Community Development or other related degrees

Senior leadership experience minimum 7 years in related industry

Outstanding verbal communication skills and written skills at director competency level.

Demonstrated ability to assess with good judgment and instinct in understanding and supporting vulnerable populations and the needs of clients.

Thorough understanding and awareness of issues impacting seniors and persons with disabilities including homelessness, poverty, abuse and mental health.

Sound knowledge of community resources and programs available to children, seniors and persons with disabilities in related geographical areas including Halton Region. Knowledge of the programs and services provided by Links2Care is an asset.

Working knowledge of Home and Community Care mandate, as well as seniors programming, funding sources and implications of program decisions.

Strong organizational and administrative skills.

Ability to work independently with little direct supervision. Completion of a satisfactory Criminal Records and Judicial Matters Check (CRJMC) prior to and throughout employment is required.

Must have reliable transportation, a valid Ontario driver's license and a minimum of $2,000,000 liability insurance coverage, in the candidate's name.

If you are interested, please reply to this job posting, or submit your resume to Elizabeth Pontes, Director, People & Culture, at epontes@links2care.ca

Links2Care reaffirms its policy and maintains a work environment free from discrimination, treating all employees with dignity and respect. All employees share in the responsibility and commitment to equal employment opportunity. Links2Care does not discriminate against any employee or applicant based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal and provincial laws, regulations, and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, social and recreational programs.

It is the policy of Links2Care to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Links2Care is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act ('AODA'). Should any applicant require accommodation through the application, interview, or selection processes, please contact our Human Resources Department at 905-844-0252 ext. 130.

For more information about the programs and services offered by Links2Care, please visit our website at www.links2care.ca.

Job Type: Full-time

Work Location: Hybrid remote in Oakville, ON